ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li> Responding to customer inquiries regarding eligibility to receive benefits associated with their individual or company-sponsored health insurance plan.</li>
	<li>Advise customers of any out-of-pocket costs related to medical or dental office visits, prescription medications, inpatient and outpatient procedures, diagnostic imaging for treatment of injuries, medical equipment and preventive care.</li>
	<li>Understanding of payments and claims related to office and hospital visits and medical and dental procedures, and thoroughly explaining how customer benefits are applied to costs associated with these visits and procedures </li>
</ul>

Customer Service Representative | Healthcare | Manila

<ul>
	<li>Effectively field complaints about telephone service, wireless reception, dial-up Internet connectivity and billing issues</li>
	<li>Investigate any connectivity problems or billing errors to resolve issues</li>
	<li>Treat customers with kindness, honesty and respect to retain their business</li>
	<li>Acquire thorough knowledge of the company's services and products to make a good first impression with potential customers</li>
</ul>

Customer Service Representative | Telco | Manila

The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes. 

Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students. 

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia. 

The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Detail of Principal Accountabilities and Project Deliverables 

<ol>
	<li>Meet identified targets for each week (initial target of at least 1 successful hire per week)</li>
	<li style="list-style-type: none;">
	<ol style="list-style-type: lower-alpha;">
		<li>Closely coordinate with HR Officers for sourcing requirements, including the review of job descriptions.</li>
		<li>Identify various sources of recruits, using both traditional and non-traditional sources.
		<ol style="list-style-type: lower-roman;">
			<li>Effectively use existing employment website i.e. Kalibrr.</li>
			<li>Conduct targeted sourcing, which shall include passive potential candidates.</li>
			<li>Source for potential partnerships/tie-ups with identified institutions such as cooperatives, Universities, professional associations, among others for endorsement to the WSB Section Head.</li>
		</ol>
		</li>
		<li>Conduct initial screening and interviews ensuring alignment of potential candidate profiles with the requirements and realities of the job.</li>
		<li>Coordinates with the HR Officers on the shortlisted candidates that may be endorsed to the hiring units.</li>
	</ol>
	</li>
	<li>Provide daily/weekly status updates and other reports, as needed.</li>
	<li>Build applicants’ database to continuously provide “supply” to various recruiting requirements.</li>
	<li>Provide recommendations to further improve sourcing strategies.</li>
	<li>Other tasks related to sourcing.</li>
</ol>

Sourcing Specialist | Project Engagement

**Full JD to be sent to shortlisted candidates

Summary of Work Activities and Responsibilities: 
Under the supervision of the Assistant Director for Organization Capability Development, the Workforce Management and Analytics Supervisor will lead in monitoring, reviewing, and analyzing the University’s workforce complement vis-à-vis employee capabilities, organization capacities, market/industry trends, and recommends appropriate actions. The position is expected to facilitate and aid in translating the organization needs into HR actions and policy.

Main Duties and Responsibilities

I. Team Supervision

<ul>
	<li>Develops team strategies, goals and plans that are fully aligned with Office’s directives and strategies.</li>
	<li>Supervises, monitors, and evaluates the performance of team members and recommends corresponding personnel actions such as promotions, transfers, and dismissal.</li>
</ul>

II. Workforce Data Governance

<ul>
	<li>Leads the design, development, implementation, documentation, and evaluation of the workforce data governance and quality assurance framework, in consultation with the other HR sections. </li>
	<li>Oversees the repository of workforce data, ensuring the completeness and accuracy of information (as validated with other data sources), and the seamless retrieval and sharing of information within OPT&amp;OD.</li>
</ul>

III. Workforce Management 

<ul>
	<li>Leads the design, development, implementation, documentation, and evaluation of workforce complement management framework for computing ideal and optimum unit size, in consultation with stakeholders. </li>
	<li>Tracks the workforce complement (which includes plantilla, positions, and incumbents, etc.), organization structure and details (which includes reorganizations and leadership team, etc.), job classification and job specification details (which includes job level and rank, etc.), employee profile and details (which includes performance distribution, promotion/movements, probationary period, permanency, special assignments, separation, retirement, etc.).</li>
</ul>

IV. Workforce Planning and Analysis

<ul>
	<li>Works with units in determining workforce demand requirements, in consideration of organization mandate, workflows and processes, workload distribution, employee capability. </li>
	<li>Analyzes the current state of the workforce and its impact on organizational performance.</li>
	<li>Prepares regular workforce insight reports, which would show a picture of the current and forecasted workforce complement, the workforce situation, and the profile of employees in the University, and how it affects the organization’s optimal performance, in coordination with the different HR sections.</li>
	<li>Communicates findings and recommendations to stakeholders, including senior management, to drive informed decision-making and policy refinement</li>
</ul>

V. HR Client Partnering

<ul>
	<li>Keeps track of updates and developments that affect the University as an organization, including its employees.</li>
	<li>Serves as a partner to an assigned cluster/school on initiatives that require HR/OD expertise and services. </li>
</ul>

VI. Group Management Support

<ul>
	<li>Assists in creating/updating policies related to workforce management. </li>
	<li>Assists in monitoring, coordinating, implementing, and evaluating projects, deliverables, timelines, agreements, including possible sustainability measures.</li>
	<li>Assists in communicating the programs of the Group to unit heads and employees.</li>
	<li>Oversees the coordination, logistical, and resource requirements of the Group’s projects and activities.</li>
</ul>

VII. Performs other duties as may be assigned by the immediate supervisor, or any authorized representative.

Workforce Management and Analytics Supervisor

Summary of Work Activities and Responsibilities:

Under the supervision of the Director for Campus Safety and Mobility, the Campus Mobility Head oversees the Campus Mobility Section, serving as the main resource on all matters related to the safety, security, and circulation flow of pedestrians, cyclists, and motorists across all the Ateneo campuses. This entails oversight on traffic, internal and external shuttle systems (e-Jeep, school services, carpools, tricycles), parking management, and pedestrian walkway management. The Campus Mobility Head also oversees the Campus Mobility Plan with the Director.

Main Duties and Responsibilities:

Traffic and Mobility Policies, Standards, and Guidelines

<ul>
	<li>Leads the development, review, and implementation of Traffic and Mobility policies and guidelines.</li>
	<li>Conducts regular assessments of campus traffic and mobility situations and maintains awareness of emerging trends and standards, while regularly reviewing and updating policies related to these areas.</li>
	<li>Benchmarks the section's policies, guidelines, and practices against global best practices on traffic and mobility and other relevant industries, providing necessary guidance and support to enable successful implementation.</li>
	<li>Develops and implements standard response procedures for new forms of traffic and mobility concerns and emergencies across all campuses.</li>
	<li>Leads the development and implementation of action plans to improve traffic and mobility across all Ateneo campuses and immediate vicinities.</li>
	<li>Gathers support and ensures buy-in for action plans to improve traffic and mobility within all Ateneo campuses and immediate vicinities, and proactively monitors progress towards established goals</li>
</ul>

Sharing Functional Expertise 

<ul>
	<li>
	Leads cross-functional collaboration and partnership with various units across the University to identify and implement initiatives that require the section's expertise.
	</li>
	<li>
	Provides expert guidance and advice to stakeholders on best practices and industry standards related to the section's area of expertise, fostering effective working relationships and promoting a culture of innovation, excellence, and continuous improvement.
	</li>
</ul>

Section Management and Development

<ul>
	<li>Supervises the performance of personnel under the Traffic and Mobility Section and monitors their accomplishments and assigned deliverables, and ensures that they are well-equipped and constantly trained and updated on the office standards</li>
	<li>Conducts strategic assessment and evaluation of the Section's processes, programs and initiatives, ensuring continuous improvements, maintenance and adjustment in the delivery and execution of all its undertakings.</li>
	<li>Prepares and monitors the Section's budget and expenditures and recommends cost effective solutions for the Office.</li>
</ul>

Ensuring Effective and Efficient Provision of Regular Services

<ul>
	<li>Leads the coordination with various units to ensure provision of regular services by the section</li>
	<li>Oversees daily operations and provides guidance on Traffic and Mobility concerns in the section and across all Ateneo campuses</li>
</ul>

Managing the Section’s Budget and Expenses

<ul>
	<li>Manages the budget and resources allocated for the section, ensuring efficient spending.</li>
	<li>Establishes and institutionalizes a process that will continually review the section’s systems and processes for efficient spending.</li>
</ul>

Continuous Improvement of the Section

<ul>
	<li>Consistently compares the team's performance to leading regional and/or global organizations that have established occupational safety and health systems, policies, and practices to identify areas for improvement and best practices to adopt.</li>
</ul>

Campus Mobility Head

Summary of Work Activities and Responsibilities

 
Under the supervision of the Program Sales and Marketing Head, the Marketing Assistant assists in planning and executing marketing initiatives to promote the different programs of the CCE and all its Business Units (e.g., PO, IP, Ateneo BAP Institute of Banking [AB-IB], Le Cordon Bleu Ateneo de Manila [LCBA], Institute for Digital Enterprise [IDE], CU/Academies/Special Projects), liaising with stakeholders, and identifying marketing trends and opportunities for innovation.

 

Main Duties and Responsibilities

I. Marketing Support

Facilitates in-house production of marketing materials

Prepares basic designs of marketing and graphic materials (e.g., brochures, catalogues, calendars, signages, posters, invitations, etc.), and coordinates with relevant CCE units for design conceptualization, timeline, and other relevant matters

Updates materials regularly to ensure accurate and timely release of information 

Drafts presentation materials and other basic graphic design requirements for the Center, for the approval of the Program Sales and Marketing Head

Prepares and disseminates communication materials across all channels/platforms (e.g., social media, digital/bulletin boards, etc.) and updates information regularly or as needed

Coordinates closely with the University Marketing and Communications Office (UMCO) to ensure compliance with University directives, protocols, and branding guidelines related to communication

Keeps abreast of marketing and communication trends, best practices, policies, procedures or new technology and assesses potential opportunities for integration into the Center’s current practices

II. Events Management and Administrative Support

Implements in/egress arrangements for internal and external events (e.g., setting up of venue, manning registration, etc.)

Handles the photo documentation of in-house events and other CCE activities

Maintains database of existing partners and event sponsors 

Assists in processing financial requirements for events

Canvasses and requests for quotations for event supplies and services

Prepares summary of quotations, for review and approval of the Program Sales and Marketing Head

Processes payments for supplies and services based on received sales invoices/ statements of accounts 

III. Performs all other tasks assigned by the immediate supervisor and authorized representatives

Marketing Assistant

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

The Role

<ul>
	<li>The Sales Associate position will jump-start your career in ultimately becoming a Business Manager that will bring the organization to greater heights by increasing its customer base and portfolio.</li>
	<li>Graduates of the Sales Associate Training Program will become Junior Assistant Managers after six months.</li>
	<li>This role will work best for you if you are always on the go doing fieldwork while enjoying the opportunity to meet new people. Reap the fruits of your hard work and be enjoy the Bank’s performance-based awards and incentives on top of your basic pay.</li>
</ul>

 

How You Will Contribute

<ul>
	<li>Generate individual and corporate leads through client mapping</li>
	<li>Acquire new clients and maintain the growth of newly solicited accounts</li>
	<li>Assist clients in the selection of products and services suitable to their needs</li>
	<li>Coordinate with branch operations team for effective bank service delivery</li>
</ul>

Persuasion and Negotiation

Salesforce

Sales and Marketing Knowledge

Customer Service

Communication Skills

Closing Sales

Branch Sales Associate Manila

<ul>
	<li>Reviews the patient’s file and translates the information from that file into universal codes required by insurance companies</li>
	<li>Making sure that codes are assigned correctly and sequenced appropriately as per government and insurance regulations</li>
	<li>Receiving and reviewing patients’ charts and documents for verification and accuracy.</li>
	<li>Follow coding conventions, and identify discrepancies, potential quality of care, and billing issues.</li>
</ul>

Salary Package

<ul>
	<li>Basic Salary and allowances Php 38,000 to 48,000 depending on qualifications</li>
	<li>Night differential Pay</li>
	<li>HMO benefits</li>
</ul>

Outpatient Medical Coders | Registered Nurses | Taguig

<ul>
	<li>Provide client support and technical issue resolution via email, phone, chat, and other electronic media</li>
	<li>Creates (opens/stalls/closes) and resolves tickets on customers’ technical issues, concerns, and general inquiries; ensures that every customer interaction is properly documented</li>
	<li>Handles Customers’ concerns and queries regarding any Support-related product FAB’s (features, advantages, and benefits)</li>
</ul>

Technical Support Representative | Pasig

<ul>
	<li>Provide answers to clients by:
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding client through corrective steps.</li>
	</ul>
	</li>
	<li>Respond to questions.</li>
	<li>Resolve problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Obtain possible customer leads.</li>
</ul>

Call Center Agent | Mall of Asia, Pasay

<ul>
	<li>Maintain call center database by entering information.</li>
	<li>Manage large amounts of inbound and outbound calls in a timely manner.</li>
	<li>Participate in development of client training programs by:
	<ul>
		<li>Identifying learning issues.</li>
		<li>Recommending instructional language.</li>
	</ul>
	</li>
	<li>Document all call information according to standard operating procedures.</li>
	<li>Complete call logs.</li>
</ul>

Call Center Agent | Fort Bonifacio BGC

<ul>
	<li>Handle inbound and outbound calls from patients and healthcare providers</li>
	<li>Analyze and determine eligibility of medical claims</li>
	<li>Coordinate with providers and specialists in assessing validity of claims</li>
	<li>Inform patients of the result of validation of claims</li>
</ul>

USRN US | Registered Nurses | Pasay

<ul>
	<li>Accommodate order &amp; service requests and validate online payments</li>
	<li>Assist customers with new line applications, account verification, queries, etc.</li>
	<li>Route calls only when necessary</li>
	<li>Attend to billing inquiries, payment settlement and basic technical concerns</li>
</ul>

Customer Service Team Member | Makati

<ul>
	<li>Process account activation, request for reconnection or new lines</li>
	<li>Respond to billing statement queries of the customers</li>
	<li>Assist customers with minor technical concerns</li>
</ul>

Customer Service Representative | Cable Services

<ul>
	<li>Helps patients manage complex medical conditions by organizing the high-quality daily care services required</li>
	<li>Coordinates with various healthcare providers to understand patient diagnosis</li>
	<li>Employ effective use of knowledge, critical thinking, and skills to advocate decreased hospital stay when appropriate</li>
	<li>Maintain accurate records of all patient related interactions</li>
	<li>Ability to stay organized and interact well with others in any situation</li>
</ul>

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