ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
Get 
3,000 
Gift 
Reward 
(e.g,, Globe
Prepaid Load Card)

FaceBook 
Messenger 

m.me/acesjobs 

https://www.facebook.com/acesjobs/ 

http://youtube.com/acesjobs 

 
Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

Recruitment

<ul>
	<li>Meet or Exceed Targets Set</li>
	<li>Conducts Initial Screening of candidates</li>
	<li>Conducts ACES and Client approved tests to qualified candidates for Client Endorsements</li>
	<li>Orients all endorsed candidates to ensure they have a proper understanding of the Role they are profiled for</li>
	<li>Takes ownership over Endorsed Candidates</li>
	<li>Attends to Pertinent Related Activities</li>
</ul>

Process Management 

<ul>
	<li>In the position to make recommendations in order to improve current processes</li>
	<li>Involvement in new hire orientation</li>
</ul>

General Requirements:

<ul>
	<li>Will assist in hiring requirements for various levels - entry level, multilinguals up to mid to C-levels</li>
	<li>Identify, source and recruit for the hiring demands of our partner BPO / Call Center clients</li>
</ul>

Recruitment Staffing Officer | Mandaluyong | Day Shift

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

<ul>
	<li>Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience</li>
	<li>Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.</li>
	<li>Identify ongoing service issues and recommend solutions to the Head of Service</li>
	<li>Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls</li>
	<li>Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.</li>
	<li>Ensure active promotion of products and services based on customer needs and the product options available</li>
	<li>Provide well-rounded, prompt, high-quality, and professional client service at all times</li>
	<li>Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed</li>
	<li>Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders</li>
	<li>Perform data entry to record supplies, jobs, and time spent</li>
	<li>Work with technical personnel as necessary to ensure trouble tickets are addressed quickly</li>
	<li>Deal with all calls and inquiries politely, courteously, professionally and assertively</li>
	<li>Handle and resolve customer complaints within the procedures and guidelines provided</li>
	<li>Action Customer Service inquiries/escalations as requested by various business team customers</li>
	<li>Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery</li>
</ul>

Customer Support | Singapore Telco | Mandaluyong

<ul>
	<li>Provide answers to clients by:
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding client through corrective steps.</li>
	</ul>
	</li>
	<li>Improve client references by writing and maintaining documentation.</li>
	<li>Participate in development of client training programs by:
	<ul>
		<li>Identifying learning issues.</li>
		<li>Recommending instructional language.</li>
	</ul>
	</li>
	<li>Accommodate client disabilities by recommending devices and techniques.</li>
	<li>Avoid legal challenges by monitoring compliance with service agreements.</li>
	<li>Improves system performance by:
	<ul>
		<li>Identifying problems.</li>
		<li>Recommending changes.</li>
	</ul>
	</li>
	<li>Update job knowledge by:
	<ul>
		<li>Participating in educational opportunities.</li>
		<li>Maintaining personal networks.</li>
	</ul>
	</li>
	<li>Accomplish information systems and organization mission by completing related results as needed.</li>
</ul>

MS Office

Technical Support Specialist | Gaming Console

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

We are seeking for experienced IT Project Manager to join our team at Questronix Corporation. As an IT Project Manager, your responsibilities will include ensuring that our IT project is completed on time, within scope, and within budget. You will be a hands-on leader and oversee the whole project cycle, including initiation, planning, execution, monitoring, control, quality assurance, and closeout. We are located at Makati but this position is a hybrid role implying that some work from home is acceptable.

Senior Project Managers must develop a plan of action to get a project completed, working across offices to ensure their needs and wants are included within the confines of the project and budgetary restrictions.

 

Senior Project Managers may have the following duties:

Develop project plans that identify resource and budgetary needs

Host project meetings at least once a week with team and managers

Provide feedback, advice, project updates and encouragement to team members

Manage deadlines and push the team to ensure timeliness

Coordinate with vendors and suppliers as needed

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

Performs other duties as assigned

Sr. IT Project Manager

BCI Central Group of companies is a subsidiary of BYGGFAKTA GROUP, a leading software, and information company within the construction industry, with a proprietary cloud-based service and a fully integrated data and software platform. The Group is a major player at the center of the construction ecosystem.

BCI Central (known as BCI Asia) was established in 1998 and was founded to create efficiencies and enhance transparency in the intrinsically complex construction industry. Our software solutions and related services achieve this while simultaneously enabling our clients to identify sales opportunities, make informed decisions and connect with key target markets. We play a crucial role in empowering businesses around the world with construction-centric tools to succeed.


Our Mission 

To become the leading global, multi-platform, software-enabled pre-construction data service by combining our research expertise, industry knowledge and artificial intelligence to deliver transformative, industry-critical data products and software solutions.

Our Values

Boldness – we dare to go where the biggest challenges are. Our entrepreneurial spirit means we are not afraid to challenge the status quo in order to pioneer new business in previously unrivaled markets or to have the courage to dig deeper and persist in finding new opportunities.

Commitment – we are committed to our mission as it relates to our members, our team and the communities in which we operate. Our commitment extends to the quality of information we provide, to the level of service given, to being accountable to our team members and to the social and ecological welfare of our environment.

Integrity – we conduct ourselves with integrity in everything we do and adhere to the highest ethical standards in every interaction. This means we would rather forego an opportunity; lose an order or part ways with a staff member than compromise our integrity.


BCI Central (Philippines), Inc.

Benefits:

<ul>
	<li>Paid training</li>
	<li>Monthly Performance Incentives</li>
	<li>Attendance bonus</li>
	<li>HMO coverage upon regularization</li>
	<li>Life &amp; Accident Insurance coverage upon regularization</li>
	<li>Vacation Leave, Sick Leave, Birthday Leave &amp; Anniversary Leave</li>
</ul>

Job Description:

<ul>
	<li>Gather and verify construction-related information via phone interviews, email and online research</li>
	<li>Report &amp; Manage portfolio of upcoming construction projects across the Philippines</li>
	<li>Build and maintain an assigned portfolio of projects as they move through the different construction stages</li>
</ul>

What's in it for you?

<ul>
	<li>Opportunity for career advancement</li>
	<li>You will be part of a Global Company</li>
	<li>8:30AM - 5:30PM work schedule, Monday-Friday</li>
	<li>Medical and dental coverage</li>
	<li>Great office culture with a fast and dynamic environment</li>
</ul>

Junior Researcher

Technical Support

Technical Support Associate

<ul>
	<li>Assist users in resolving software and hardware technical issues</li>
	<li>Perform remote troubleshooting and give step by step clear instructions to customers over the phone</li>
	<li>Prepare call logs and issue resolution reports for cases handled</li>
	<li>Keep abreast with the latest technologies to assist customers effectively</li>
</ul>

Technical Support Representative | Ortigas

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. 

As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. 

 ABS-CBN’s line of businesses include: 

•	Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. 
•	News and public affairs programs; News delivery platforms  
•	The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services.
•	Films  
•	Music  
•	Digital  
•	Live events and concerts  
•	Cable and broadband   

 
Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: 

•	Service Orientation 
•	Meritocracy 
•	Excellence 
•	Teamwork and Partnerships 
•	Teaching and Learning 
•	Honesty, Integrity, and Respect


ABS-CBN Corporation

Position Summary 

Responsible for supporting the architecture and design of high traffic sites compatible with modern browsers. Will be expected to participate in the innovation, evaluation and direct integration of different web applications, back-end and third party systems.

Major Duties and Responsibilities 

<ul>
	<li>Must be able to create web-based solutions that are compatible with different platforms such as modern web browsers, etc.</li>
	<li>Evaluate and implement web solutions and do prototypes.</li>
	<li>Performs end-to-end Systems Integration and Functional Validation of various components.</li>
	<li>Conducts system testing and verification, deployment.</li>
	<li>Ensures close collaboration with all internal and external groups to ensure proper implementation of different Web application solutions.</li>
	<li>Assist in documentation of architecture/design, deployment, operations and troubleshooting.</li>
	<li>Assist in functional validation of various components of the system that are either internally developed or licensed solutions from external vendors.</li>
	<li>Ensures that web application systems are always updated and secured to comply with application security standards such as OWASP, ISO, etc.</li>
	<li>Provides support to other DCT initiatives as needed.</li>
</ul>

Full Stack Developer | Digital Consumer Tech Division

Boldr | Outsourcing With Impact. 

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!

Boldr

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.

Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory,

Google Workspace, computer hardware, operating systems, and perform other job- related duties as required.

Participate in project related work to deliver improvements in these solutions.

Learn about and assist with the support of other applications and platforms, to include solutions like AWS, GCP, Git.

IT Lead Engineer T3

<ul>
	<li>Take incoming calls or messages on reported cybersecurity issues</li>
	<li>Gather information from the user to understand the source of the cybersecurity breach and area of vulnerability</li>
	<li>Provide guidance to the customers on how to recover or restore any files</li>
	<li>Guide customers or users on how best to secure their software and security data</li>
	<li>Report the issue for tracking and resolution</li>
</ul>

Technical Support Specialist | Cybersecurity Account | Fort BGC

<ul>
	<li>Educate and guide customers on how to use branded cell phones, tablets and other gadgets</li>
	<li>Assist customers on any technical issues and provide detailed instructions over the phone to fix the issues</li>
	<li>Provide information on product features and warranty</li>
	<li>Raise trouble tickets to log all technical concerns</li>
	<li>Constantly update one's knowledge on product features and information to better enhance customer experience</li>
</ul>

Mobile Phone Support | TSR | Pasig

Responsible for driving quality practices on functional projects and implementing test automation strategies, frameworks, and tools. Work closely with cross-functional teams to enhance testing efficiency and deliver high-quality software products.

Responsibilities:

<ul>
	<li>Work closely with Product team and Engineering during solutioning to provide functional insights and review business requirements to polish acceptance criteria</li>
	<li>Generate Test Strategy and Plan that outlines the overall testing objectives, scope, and methods to achieve quality goals for a project</li>
	<li>Monitor Quality Metrics and conduct bug analysis session to improve product quality</li>
	<li>Drive QA effort throughout and until end of each release</li>
	<li>Maintain an updated regression suite both for manual and automated tests</li>
	<li>Identify and analyze issues, bugs, defects, and other problems particularly when problem is recurring; recommends and facilitates solutions to these issues</li>
	<li>Develop and implement test automation strategies, frameworks, and processes to improve testing efficiency and effectiveness.</li>
	<li>Collaborate with development and QA teams to identify test automation opportunities and define automation test plans.</li>
	<li>Design, develop, and maintain automated test scripts, harnesses, and libraries using industry-standard tools and frameworks.</li>
	<li>Drive continuous integration and continuous delivery (CI/CD) practices by integrating automated tests into the build and release pipelines.</li>
</ul>

Quality Assurance Lead | Digital Consumer Tech Division

<ul>
	<li>Responsible for developing, planning, and executing audit programs and reporting of results to the Senior Leaders and Audit Committee.</li>
	<li>Conduct a wide-ranging scope of audits with an emphasis on assessing emerging areas of risk including cyber security, artificial intelligence, cloud computing, robotic process automation, and the Internet of Things.</li>
	<li>Have an understanding of IT controls around technical environments and evaluation of risk based controls across functional IT areas including networks, firewalls, vulnerability management, systems development, information security, database management and project management</li>
	<li>Leads analysis of control deficiencies expansion and refinement of documentation for complex control deficiencies to drive actionable business impact, influences management on sufficiency of correctives actions, recommends audit rating.</li>
	<li>Build and maintain relationships and effectively communicate, as key audit partner, with all levels of management, other members of the Internal Audit team, and external auditors</li>
</ul>

Senior IT Auditor | Mandaluyong

It is a multi-national company with operations in Singapore, Malaysia, Thailand and other countries in Asia. Gardenia Phils. began its operations in 1998 with a state-of-the-art bread factory rated as one of the most modern large-scale bread manufacturing facilities in the country.

Gardenia Bakeries Phils., Inc.

Installs, administers, and troubleshoot customers security solutions

Troubleshoot any access problems and implement network security policies and application security, access control and corporate data safeguards and monitor patch management to ensure network equipment and operating systems are protected against vulnerabilities

Ensure the network's security, protection against unauthorized access, modification, or destruction

Configuring and supporting security tools such as anti-virus software and patch management systems

Scanning and assessing network for vulnerabilities

Monitoring network traffic for unusual activity

Implementation of email security standards 

Maintain email security infrastructure, providing stability by developing tools, policies, processes, and procedures for the operations teams

Provide a secure environment, by implementing controls to manage and mitigate risks

Develop automated metrics reporting capabilities

Work with colleagues to provide consistent processes and solutions and Implement network security policies, application security, access control and corporate data safeguards

Investigate &amp; Troubleshoot root causes when escalated from operations

Performs other tasks as instructed by immediate superior and/or Senior IT Manager

Cyber Security Administrator

<ul>
	<li>Provide client support and technical issue resolution via email, phone, chat, and other electronic media</li>
	<li>Creates (opens/stalls/closes) and resolves tickets on customers’ technical issues, concerns, and general inquiries; ensures that every customer interaction is properly documented</li>
	<li>Handles Customers’ concerns and queries regarding any Support-related product FAB’s (features, advantages, and benefits)</li>
</ul>

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