M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, and extracting insights from these conversations so that organizations can build strategies around them.

Media Meter

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, extracting insights from these conversations so that organizations can build strategies around them.

Is the role right for you?

As a Jr Data Engineer, you will be part of the data collection team that creates and maintains a scraping system. As a developer, your duties may include designing and developing the system, selecting appropriate scraping tools, writing efficient scraping scripts, monitoring and maintaining the system, ensuring data quality and integrity. 

What are your responsibilities?

<ul>
	<li>Document website analysis processes and metrics in order to help programmers iterate data scraping algorithms</li>
	<li>Designing and developing efficient and scalable algorithm to scrape data from various websites</li>
	<li>Develop and maintain scripts for automation of tasks related to data processing and analysis</li>
	<li>Extracting, transforming, and loading (ETL) data from different sources to enable data analysis and reporting.</li>
	<li>Build and maintain data processing infrastructure</li>
	<li>Continuously improve data quality and automation processes</li>
	<li>Produce and exhibit reports that give a comprehensive overview of the status of your tasks and how much progress has been made on them</li>
</ul>

 

What kinds of opportunities are on offer?

We believe that the power to learn new things is the one of the most important skills anyone can ever have. Given enough persistence and grit, as a part of our data collection team, you will

<ul>
	<li>You will become extremely knowledgeable in scraping system and become good at automating processes</li>
	<li>Become proficient in programming languages such as Python</li>
	<li>Gain an understanding of how to design big data delivery platforms and scalable scraping system</li>
</ul>

Junior Data Engineer

CIIT College of Arts and Technology

Want to help make a difference?
CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

CIIT College of Arts and Technology

Join our dynamic team as a Part-Time Short Course Instructor and experience the flexibility of working remotely from the comfort of your own home. Share your industry expertise and passion directly with our students for 4 hours every Saturday, for a duration of 3 to 6 months, depending on the course.

As a Specialist Instructor, you'll play an important role behind our students' success in their career as you engage with them and share your extensive knowledge and real-world experiences in a virtual classroom. Your impact doesn't stop there, as you are given the opportunity to collaborate closely with our Specialist Team in shaping our course curriculum and ensuring it remains innovative and relevant in today's time.

Inspire and empower the next generation by being part of our team!

Responsibilities

Curriculum and Instruction Development

<ul>
	<li>Conduct classroom instruction and lesson planning aligned with the existing syllabus.</li>
	<li>Collaborate with the Specialist Team to develop the curriculum, instructional methods, and class operations.</li>
	<li>Demonstrate mastery of the content and teaching skills of the subject being taught.</li>
</ul>

Student Assessment

<ul>
	<li>Determine the individual training needs of Specialist Class students, and Corporate Training students, when applicable.</li>
	<li>Provide learning materials, supplementary resources, and activities to facilitate student learning.</li>
	<li>Guide and coach students' learning development by giving meaningful and prompt constructive feedback.</li>
	<li>Administer oral, written, or performance activities to assess students' progress.</li>
	<li>Assist students in building a compelling final project that demonstrates their learning capacity.</li>
</ul>

Classroom Management

<ul>
	<li>Supervise and monitor students' use of necessary tools and software.</li>
	<li>Implement classroom management techniques to promote critical thinking skills, strong work attitudes, and positive life values in students.</li>
	<li>Innovate methods to enhance classroom management.</li>
</ul>

Administrative Tasks

<ul>
	<li>Prepare and maintain student-related reports and records, including attendance rolls, grades, and training activity details when applicable.</li>
</ul>

Online Part Time UI/UX Instructor

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

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Aces Call Center Jobs Inc.

<ul>
	<li>Analyze medical claims for approval.</li>
	<li>Validate necessity of medical procedures with the objective of optimizing costs.</li>
	<li>Coordinate with various healthcare providers and specialist to validate medical reimbursements and understand patient diagnosis.</li>
</ul>

SALARY PACKAGE:

<ol>
	<li>Monthly Fixed Salary - P42,000 and up</li>
	<li>Plus Night differential pay</li>
	<li>Plus Performance incentives</li>
	<li>HMO benefits</li>
	<li>Paid Training (full salary during training)</li>
	<li>License activation and renewal assistance (fully shouldered by the company.</li>
</ol>

Total monthly compensation can reach up to P50,000.

NCLEX Passer | Senior Nurse Data Analyst | Fort BGC

Voice Account / Fixed Weekends Off

<ul>
	<li>Verify eligibility and medical benefits of patients/customers</li>
	<li>Evaluate the appropriateness of treatment plans and services provided to the patients covered under the plan</li>
	<li>Review documentation and interpret data obtained from clinical records or systems to apply appropriate clinical criteria and policies in line with regulatory and accreditation requirements for member and/or provider issues</li>
</ul>

USRN Healthcare Associates | North EDSA Quezon City

Recruitment

<ul>
	<li>Meet or Exceed Targets Set</li>
	<li>Will handle entry-level bulk-hiring requirements of Customer Service professionals</li>
	<li>Identify, source and recruit Customer Service Professionals for the job requirements of our partner BPO / Call Center clients</li>
	<li>Conducts Initial &amp; Final Screening of candidates for Call Center Agent positions via Group or Individual Interviews</li>
	<li>Conducts ACES and Client approved tests to qualified candidates for Client Endorsements</li>
	<li>Conducts and Provides Coaching to All Endorsed Candidates to ensure that candidate has proper understanding of the Role they are profiled for</li>
	<li>Takes ownership over Endorsed Candidates (Endorsement Stage to Completing 3 months of Employment)</li>
	<li>Attends to pertinent related activities and administrative tasks</li>
</ul>

Recruiter | Dayshift | Ortigas

Are you right for the role?

Client Success Specialist lead Media Meter’s customer engagement. The role focuses on growing our pool of customers and ensuring service excellence with support from data analysts and media monitoring experts. Client servicing skills lie at the core of the position, backed by strong product knowledge and the ability to work in a team environment.¬ Provide first-line support by answering questions, troubleshooting issues, and managing concerns to improve the client’s experience with our products and services.

What are your responsibilities?

<ul>
	<li>Overall accountability for your client’s success, which includes: increasing engagement, product demonstrations, customer retention and growth, and overall satisfaction</li>
	<li>Establishing a trusted strategic advisor relationship with your clients and driving continued value of our products and services</li>
	<li>Create and implement Success Plans to drive clients maximize user experience</li>
	<li>Train new clients on how to use the Media Meter platform in a way that is tailored to their specific use-case and implementation.</li>
	<li>Own, drive and lead the renewals process end to end (from opportunity identification to negotiation to close)</li>
	<li>Proactively engage with key decision makers to identify clients needs, requirements and uncover roadblocks to ensure on- time commitments</li>
	<li>Maintain and report forecast of renewals with your assigned client</li>
	<li>Analyze data and trends to discover and identify the upsell/cross sell opportunities within your client base</li>
	<li>Monitor client’s usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success</li>
	<li>Develop a good understanding of typical business challenges faced by our clients and common objectives to appropriately map features and associated business benefits to address their needs</li>
	<li>Serve as the voice of client and collect feedback to drive continuous improvement across all areas including product.</li>
</ul>

The mandate of Client Success team, of which this role is a part, is to manage and develop a good relationship with the acquired clients which will contribute to revenue generation through renewals, upsells and expansion, synthesize customer feedback and work with MMI internal teams, and to generate and share educational resources, trainings, and best practices to the team’s success.

Relationship Management

Business Analysis

Leadership skills

Client Success Specialist

It is a multi-national company with operations in Singapore, Malaysia, Thailand and other countries in Asia. Gardenia Phils. began its operations in 1998 with a state-of-the-art bread factory rated as one of the most modern large-scale bread manufacturing facilities in the country.

Gardenia Bakeries Phils., Inc.

Job Description

<ul>
	<li>Design, develop and implement ETL pipeline using various integration tools</li>
	<li>Coordinate with Data Analyst to translate analytics requirements into a scalable data model design</li>
	<li>Create and maintain data warehouse architecture</li>
	<li>Ensure consistent quality of data by performing routing testing and troubleshooting of created ETL pipeline</li>
	<li>Have close coordination with Application Development team to implement best technology practices in data processing</li>
	<li>Maintain comprehensive documentation of the applied changes in the production databases</li>
	<li>Perform other tasks as may be assigned by the Senior IT Manager</li>
</ul>

Data Engineer or ETL Developer

What does M2.0 need?

M2 Comms is a PR and digital communication company that adopts a data-informed, evidence-based approach to storytelling. Everything is supported by a methodology that considers all factors; FGDs, surveys, on-site research, data analytics, digital listening tools, and more allow us to innovate as storytellers in an ever evolving industry as we aim to bring out the best in our clients’ brands. We go above and beyond the typical narrative. M2.0 is focused on telling meaningful data-driven stories alongside building the best communications team in the Philippines.

We are looking for a senior manager for the company’s Account Director position, responsible for leading the PR and digital team, accountable for client P&amp;L, relationship building, marketing strategy, campaign development and management, and business analysis.

The ideal Account Director is a highly passionate, collaborative, outgoing, creative oriented leader. A seasoned candidate will have the following responsibilities:

1. Provide strategic leadership that leads to business growth

<ul>
	<li>Works with clients to uncover business needs and objectives, craft appropriate strategies, and identifies/implements products to help achieve client goals.</li>
	<li>Develop the importance of public relations and digital communication in the client's overall marketing mix.</li>
	<li>Create and interpret effective analysis to support marketing recommendations.</li>
	<li>Develop broad industry expertise.</li>
</ul>

2. Build and Grow Client Relationships

<ul>
	<li>Understand clients' business and generate new ideas to enhance client performance.</li>
	<li>Build trust, credibility, and client referrals.</li>
	<li>Develop multi-tiered agency-client relationships and ties.</li>
</ul>

3. Effectively Manage Team

<ul>
	<li>Manage a team of three to five account managers who in turn manage their own teams.</li>
	<li>Foster teamwork and a constructive work environment.</li>
	<li>Provide team leadership that rewards creativity.</li>
</ul>

4. Manage Financial Performance

<ul>
	<li>Achieve client targets within the context of the underlying opportunity.</li>
	<li>Maintain or improve account profitability.</li>
	<li>Work with business development team to develop new client sales proposals.</li>
</ul>

5. Contribute to the Agency

<ul>
	<li>Balance client demands with participation in broader agency initiatives.</li>
</ul>

Business Correspondence

Creative Thinking

Organizing and Planning

Presentation Skills

Sales and Marketing Knowledge

Analyzing Data

PR Account Director

<ul>
	<li>Establish the CIIT NSTP Office as the major coordination hub for the CIIT Foundation and the school’s social impact initiatives</li>
	<li>Exhibit mastery of the (1) Service-Learning pedagogical framework, (2) NSTP Law and its Implementing Rules and Regulations (IRR), (3)CIIT NSTP learning design based on its development framework and pedagogical framework, (4) goals and delivery of NSTP 1 and NSTP 2 under the CWTS Track, and when under the LTS Track</li>
	<li>Update NSTP 1 Syllabus, NSTP 2 Syllabus, NSTP 1 Modules, and NSTP 2 Modules when necessary and without compromising its learning design</li>
	<li>Sustain existing projects under the CWTS Track and LTS Track, explore new partnerships for new track projects under the CWTS Track and LTS Track, and run short-term projects using the program’s development and pedagogical frameworks</li>
	<li>Disseminate and communicate community-related activities to the Academics team</li>
	<li>Conduct regular check-ins and evaluations to ensure that NSTP materials are compliant and fully aligned with the CIIT community development programs</li>
	<li>Explore partnership possibilities with local communities, non-government organizations, development organizations that are aligned with the vision of the NSTP program. </li>
	<li>Plan and propose for yearly CIIT NSTP budgets and assume primary accountability for NSTP spending</li>
	<li>Teach a maximum of three (3) NSTP sections per term</li>
</ul>

NSTP Program Coordinator

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

<ul>
	<li>Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience</li>
	<li>Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.</li>
	<li>Identify ongoing service issues and recommend solutions to the Head of Service</li>
	<li>Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls</li>
	<li>Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.</li>
	<li>Ensure active promotion of products and services based on customer needs and the product options available</li>
	<li>Provide well-rounded, prompt, high-quality, and professional client service at all times</li>
	<li>Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed</li>
	<li>Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders</li>
	<li>Perform data entry to record supplies, jobs, and time spent</li>
	<li>Work with technical personnel as necessary to ensure trouble tickets are addressed quickly</li>
	<li>Deal with all calls and inquiries politely, courteously, professionally and assertively</li>
	<li>Handle and resolve customer complaints within the procedures and guidelines provided</li>
	<li>Action Customer Service inquiries/escalations as requested by various business team customers</li>
	<li>Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery</li>
</ul>

Customer Support | Singapore Telco | Mandaluyong

<ul>
	<li>Make outbound calls to customers to update online information</li>
	<li>Assist customers with queries on data required online</li>
	<li>Remind customers to update their information on a timely basis</li>
</ul>

Customer Service Agents | Fort, BGC

<ul>
	<li>Handle inbound and outbound customer service calls.</li>
	<li>Gather customer information as required.</li>
	<li>Recommend solutions and other services, if appropriate.</li>
	<li>Delight customers and ensure best customer experience possible.</li>
	<li>Determine requirements by working with customers.</li>
</ul>

Airline Support Associate

<ul>
	<li>Filipino</li>
	<li>High School graduate / College graduate or undergraduate</li>
	<li>Minimum 6 months customer service experience in a BPO setting (voice account)</li>
	<li>Good English communications skills</li>
	<li>Willing to be assinged in Ayala Makati</li>
	<li>Amenable to work on shifting schedule</li>
	<li>Can start immediately</li>
</ul>

Salary Packabe: P23,000 plus incentives, night differential pay, 13th month pay, health insurance and other benefits

By submitting your application, you agree for Aces Call Center Jobs Inc. to collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy in this link https://acesjobs.com.ph/data-privacy.

Customer Service Associates | Logistics | Ayala Makati

<ul>
	<li>Answers inquiries by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Researching, locating, and providing information.</li>
	</ul>
	</li>
	<li>Resolves problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Fulfills requests by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Completing transactions.</li>
		<li>Forwarding requests.</li>
	</ul>
	</li>
	<li>Sells additional services by:
	<ul>
		<li>Recognizing opportunities to up-sell accounts.</li>
		<li>Explaining new features.</li>
	</ul>
	</li>
	<li>Maintains call center database by entering information.</li>
	<li>Keeps equipment operational by:
	<ul>
		<li>Following established procedures.</li>
		<li>Reporting malfunctions.</li>
	</ul>
	</li>
	<li>Updates job knowledge by participating in educational opportunities.</li>
	<li>Enhances organization reputation by:
	<ul>
		<li>Accepting ownership for accomplishing new and different requests.</li>
		<li>Exploring opportunities to add value to job accomplishments.</li>
	</ul>
	</li>
</ul>

Customer Service Executive

<ul>
	<li>Frequently attend educational seminars to improve knowledge and performance level</li>
	<li>Maintain customer/potential customer data bases</li>
	<li>Accommodates client disabilities by recommending devices and techniques.</li>
	<li>Improves client references by writing and maintaining documentation.</li>
</ul>

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