ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

• Performs real time management analysis and execution of plans.

• Generate reports including variance of operational forecast to plan 
• Maintain a detailed record of activities, actions and impacts

• Develop budget and call/contact volume/work forecasts based on current and historical call/work volumes and patterns, handle time, productivity trends/patterns and all future call/work requirements 
• Analyze current and future call handling resources, attrition trends, learning curve, shrinkage, productivity factors, desk availability and shift requirements, to develop staffing plan.

Workforce Management Analyst

INFOMAX is a wholly owned Filipino company that was incorporated and registered to SEC in February 1998. 
Infomax aims to provide world class solutions in the area of Content Integration and Business Intelligence.  Our goal is to maximize the IT investments of our clients by providing them with high-value solutions that will improve their business processes and increase their revenue stream. 
We aim to be the preferred Partner in their business initiatives.
We enable and empower our employees to render innovative and high quality services to our customers. We will empower our employees with industry skills and product knowledge to become highly respected professionals in their fields.

Infomax Systems Solutions and Services Inc.

<ol>
	<li>Performs business requirements gathering from external and internal stakeholders using elicitation techniques and ensures proper documentation of these business requirements</li>
	<li>Reviews, analyzes, and evaluates client's requirements to implement system solutions to support the client's requirements</li>
	<li>Translates client requirements into functional requirements in a clear manner that is comprehensible to developers or project team</li>
	<li>Conducts software design sessions with solutions architect and development team to define functionalities of a software for developed product and services</li>
	<li>Define project requirements by identifying project milestones, phases, and activities and creating a project timeline based on the milestones and activities</li>
	<li>Monitoring of the deliverables and ensuring timely completion of projects</li>
	<li>Function as a liaison between business users and the technical team</li>
	<li>Conducts regular checkpoints or meetings with the business users to ensure that issues are appropriately addressed</li>
	<li>Conducts functional testing of software releases and ensures that it is aligned with the business requirements</li>
	<li>Monitors software problems of developed products and services from problem reporting to resolution</li>
	<li>Supports project delivery by working with the project team to document and coordinate user acceptance testing and training plans</li>
	<li>Provides the necessary support to ensure that all issues encountered during user acceptance test are properly addressed and resolved on a timely manner</li>
	<li>Manages development of developed products and services, features, and enhancements as aligned with each product’s roadmap</li>
	<li>Conducts risk assessment with project team for identifying risks ang mitigating plans for each assigned project</li>
	<li>Consolidates and validates build packages and patches, as endorsed by the quality analyst for proper commercial versioning and documentation, and handover to the implementation team</li>
	<li>Formulates pricing strategies in delivering product to the marketplace</li>
	<li>Researches on new technologies for use in improving usage of the product</li>
</ol>

Business Analyst

<ul>
	<li>Handle inbound and outbound calls from patients and healthcare providers</li>
	<li>Analyze and determine eligibility of medical claims</li>
	<li>Coordinate with providers and specialists in assessing validity of claims</li>
	<li>Inform patients of the result of validation of claims</li>
</ul>

USRN US | Registered Nurses | Pasay

Voice Account / Fixed Weekends Off

<ul>
	<li>Verify eligibility and medical benefits of patients/customers</li>
	<li>Evaluate the appropriateness of treatment plans and services provided to the patients covered under the plan</li>
	<li>Review documentation and interpret data obtained from clinical records or systems to apply appropriate clinical criteria and policies in line with regulatory and accreditation requirements for member and/or provider issues</li>
</ul>

USRN Healthcare Associates | North EDSA Quezon City

<ul>
	<li>Handle inbound and outbound calls from patients and healthcare providers.</li>
	<li>Analyze and determine eligibility of medical claims.</li>
	<li>Coordinate with providers and specialists in assessing validity of claims.</li>
	<li>Inform patients of the result of validation of claims.</li>
</ul>

Registered PHRN | Quezon City

<ul>
	<li>Analyze eligibility of medical claims of patients</li>
	<li>Handle both inbound and outbound calls for matters related to health insurance claims</li>
	<li>Coordinate with providers and specialists in assessing validity of claims</li>
	<li>Inform patients of the result of validation of claims</li>
</ul>

USRN Nurse Analyst | Pasig

We’re a full-service agency that specialises in marketing that’s backed by data science. What separates us from other companies is our continuous process of measurement, analysis, and tuning that makes sure our clients' brands not only look awesome, but that the campaigns we do live up to their expectations.

We’re anything but a set-it-and-forget-it agency. From consultation to concept to campaign, our main objective is to make our clients happy and accelerate their online success.

Spiralytics, Inc

We are seeking an incredibly detail-oriented and organized Contract Specialist to join our Finance-Operations team. The successful candidate will be responsible for processing, managing, organizing, and maintaining the company's financial and operational documents. This role is pivotal in maintaining solid customer relationships specifically from a commercial-transactional perspective centered around our service agreements. The role is crucial in ensuring that our documentation is accurate, up-to-date, and compliant with regulatory standards.

Job Description

<ul>
	<li>Leveraging cloud applications to create, manage, store, and maintain company financial and operational documentation.</li>
	<li>Drafting and reviewing contracts and other organizational documents; </li>
	<li>Compile all initial assessments, special instructions, and manage internal/external correspondence.</li>
	<li>Tracking contract milestones, deadlines, and correspondence with all parties.</li>
	<li>Ensuring compliance with legal and regulatory requirements.</li>
	<li>Standardizing formats and templates, implementing version control and document archiving.</li>
	<li>Follow a basic contract lifecycle process for client service agreements, amendments, and variations.</li>
	<li>Collaborating with internal teams and stakeholders, providing feedback for all documentation requirements.</li>
	<li>Tactfully facilitate contract negotiation.</li>
	<li>Routinely generate and run accurate reports.</li>
	<li>Coordinate implementation of client setup requirements by reviewing them with internal stakeholders.</li>
	<li>Work alongside Business Development to maintain product-pricing-terms data is complete, accurate and up-to-date.</li>
	<li>Prove you have read this thoroughly and provide your favorite netflix series with your application.</li>
	<li>Work with organizational groups to ensure consistency of excellent documentation practice across the company.</li>
</ul>

Contract Specialist

This position is on Dayshift schedule and Hybrid (Temporary Work from Home) arrangement.

<ul>
	<li>Analyze provider documentation to assure the appropriate Evaluation &amp; Management levels are assigned using the correct CPT code as applicable</li>
	<li>Assign and sequence ICD-10-CM/PCS/CPT/HCPCS codes to diagnoses and procedures for documented information</li>
	<li>Maintains confidentiality of Patient Health Information</li>
	<li>Observe company policies and procedures at all times</li>
</ul>

Salary Package

<ul>
	<li>Php 25,000 to P50,000 (depending on years of experience)</li>
	<li>HMO benefit after 3 months and additional 3 dependents upon regularization</li>
</ul>

Medical Coders | Dayshift Hybrid | Ortigas

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. 

As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. 

 ABS-CBN’s line of businesses include: 

•	Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. 
•	News and public affairs programs; News delivery platforms  
•	The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services.
•	Films  
•	Music  
•	Digital  
•	Live events and concerts  
•	Cable and broadband   

 
Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: 

•	Service Orientation 
•	Meritocracy 
•	Excellence 
•	Teamwork and Partnerships 
•	Teaching and Learning 
•	Honesty, Integrity, and Respect


ABS-CBN Corporation

Responsible for driving quality practices on functional projects and implementing test automation strategies, frameworks, and tools. Work closely with cross-functional teams to enhance testing efficiency and deliver high-quality software products.

Responsibilities:

<ul>
	<li>Work closely with Product team and Engineering during solutioning to provide functional insights and review business requirements to polish acceptance criteria</li>
	<li>Generate Test Strategy and Plan that outlines the overall testing objectives, scope, and methods to achieve quality goals for a project</li>
	<li>Monitor Quality Metrics and conduct bug analysis session to improve product quality</li>
	<li>Drive QA effort throughout and until end of each release</li>
	<li>Maintain an updated regression suite both for manual and automated tests</li>
	<li>Identify and analyze issues, bugs, defects, and other problems particularly when problem is recurring; recommends and facilitates solutions to these issues</li>
	<li>Develop and implement test automation strategies, frameworks, and processes to improve testing efficiency and effectiveness.</li>
	<li>Collaborate with development and QA teams to identify test automation opportunities and define automation test plans.</li>
	<li>Design, develop, and maintain automated test scripts, harnesses, and libraries using industry-standard tools and frameworks.</li>
	<li>Drive continuous integration and continuous delivery (CI/CD) practices by integrating automated tests into the build and release pipelines.</li>
</ul>

Quality Assurance Lead | Digital Consumer Tech Division

Finance Associate

As a Financial Associate, you have the responsibility to monitor all aspects of the collection of outstanding debts owed to the company. This role will also communicate frequently with management on forecasting cash and other credit risk exposures. This job description will be reviewed periodically and is subject to change by management.

Job Requirements:

<ul>
	<li>Monitor and maintain the Daily Collection Report. </li>
	<li>Monitor the firm’s accounts receivable and identify overdue accounts.</li>
	<li> Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.</li>
	<li> Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.</li>
	<li> Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.</li>
	<li> Resolve customer issues and complaints concerning billing.</li>
	<li> Submit regular reports on the status of unpaid accounts and any repayment progress.</li>
	<li>Monitor accounts to identify outstanding debts</li>
	<li> Investigate historical data for each debt or bill</li>
	<li> Take actions to encourage timely debt payments</li>
	<li> Process payments and refunds</li>
	<li> Resolve billing and customer credit issues</li>
	<li> Update account status records and collection efforts</li>
	<li> Report on collection activity and accounts receivable status</li>
</ul>

Finance Associate

<ul>
	<li>Evaluate patients' records to determine eligibility to health insurance claims</li>
	<li>Consult with healthcare providers, clinics and physicians on the most effective and economical treatment for the patient</li>
	<li>Ensure documents are complete and sufficient to justify the disbursement of claims to the patient</li>
	<li>Send emails to claimants to explain reasons for denials or request to submit additional documents to support claims</li>
	<li>Coordinate with other departments for approval of claims or get clarifications as needed</li>
</ul>

Non Voice Nurse Analysts CUBAO HYBRID WORK

<ul>
	<li>Provide documentation coverage for assigned healthcare providers, which involves listening to audio records of patient clinic visits.</li>
	<li>Summarize medical facts, findings and prescribed treatment plan into a professional clinical report/provider note format.</li>
	<li>Review clinical reports and data summaries such as history of present illness, physical exam, results, assessment, and plan for accuracy, completeness and in adherence to guidelines</li>
	<li>Accept and apply client provider feedback to improve documentation.</li>
	<li>Meet on-going training and education requirements, productivity, and quality metrics. 
	 </li>
</ul>

Health Management Analysts | Hybrid Work Arrangement

<ul>
	<li>Perform quality audit on calls</li>
	<li>Ensure that information provided during the call done by the nurses are accurate</li>
	<li>Timely and accurate completion of standard and advanced quality forms, reports and analysis</li>
	<li>Adhere to targeted call audits to be done per agent per month</li>
	<li>Attend and participates in quality calibration sessions</li>
	<li>Provide immediate education, report error trends and propose action plans to mitigate errors, as needed</li>
</ul>

USRN Quality Analysts | US Registered Nurses | Pasig

<ol>
	<li>Perform a variety of concurrent review of patient’s clinical information and retrospective utilization management reviews for efficiency</li>
	<li>Evaluate the patient’s situation against the hospital policies, insurance company’s standards and the cost of involved treatments</li>
	<li>Coordinate and communicate with providers, members, or other parties to facilitate optimal care and treatment</li>
</ol>

USRN Nurse Utilization Management Analyst | Pasig | Temporary Work From Home

<ul>
	<li class="text-justify">Content Strategy: Develop content strategies, including the creation, distribution, and optimization of content across digital channels.</li>
	<li class="text-justify">Content Creation: Oversee the production of high-quality content, including blog posts, articles, videos, infographics, social media updates, and other multimedia content (copy-focused).</li>
	<li class="text-justify">Content Promotion: Develop strategies and create content for promotion and distribution through various digital channels, including social media, email marketing, among others.</li>
	<li class="text-justify">Content Performance Analysis: Use analytics tools / work with partner teams to measure the performance of content, analyzing engagement, reach, conversion rates, and other relevant metrics.</li>
	<li class="text-justify">Content Collaboration: Collaborate with the social media team, design team, and other departments to align content with broader marketing and business initiatives.</li>
</ul>

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