TK Services International Ltd. is a business process management and services provider, incorporated and registered in the British Virgin Islands. Our services range from customer operations to marketing, IT development and support, finance and accounting to payment and collections, project management and product development, and HR and admin management to management consultancy services. We take pride in our multi-culturally diverse, fun-loving, client centric, and innovative workforce who put integrity and customer satisfaction in the forefront of every interaction.

TK Services International LTD

Front End Developer

 

Responsibilities:

<ul>
	<li>Write well-designed, testable, efficient code by using front-end web development best practices.</li>
	<li>Create website layouts and user interfaces with HTML, CSS, and JavaScript</li>
	<li>An eye for good UI/UX design and detailed oriented implementation of designs</li>
	<li>Work with stakeholders to gather and refine specifications and requirements based on technical needs.</li>
	<li>Ensure cross-browser compatibility of the websites.</li>
	<li>Stay plugged into emerging technologies and industry trends and apply them to operations and activities.</li>
	<li>Maintaining brand consistency throughout the design.</li>
	<li>Collaborate with backend developers.</li>
</ul>

Front End Developer

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

Job Description:

Directly responsible in the areas of:

Production 
Merchandising 
Purchasing 
CAD (Product Development) 
Quality Control 
Creative Warehouse (Fabrics/Accessories and Cutting) 
 
Objectives and Key Results (OKR)

1. Ensure the entire team is well aligned and functioning as one and that all items are shipped and launched on time. Conduct regular weekly (or as needed) WIP and Pre-pod meetings. Create any other processes to ensure on-time delivery.

a. Purchasing Improve and reduce the cost of sourcing in terms of time spent, courier costs, and raw material costs. Eliminate wrong orders by correcting consumption estimates. Avoid unnecessary air freight (raw materials). Avoid overbooking and overstock. Review manpower load to ensure equally balanced and recommend hiring or reduction of manpower. 
b. Quality Control Review entire QC/QA group set up. Check if we have too many people. Check load balance per QC and if ‘assignments’ are cost-effective. Ensure Tech packs are correct and used all the time. Develop a system of accountability (checks and balances). Establish strong QA standards and QC and Subcon compliance. Minimize Return to Subcon rework. 
c. Creative Ensure specifications are clear, complete and correct to avoid added sampling costs (time, courier, item cost). Ensure target costs are met. Develop a system of accountability. 
d. Cad (Product Development) Maximize consumption to 85% and ensure the cost of goods is low and within the target margin. Reduce sampling rework and ensure on-time completion. Ensure consumption estimates and patterns are correct. Review the entire process. Develop a process of accountability (checks and balances). Review and ensure the sample making flow is cost-efficient, that we don’t have too much or too little people. Propose correct roll width. At the moment, we have too much excess due to wrong consumption; wrong block, wrong layout, etc. establish a bechmark guide of consumptions and SAMs. 
e. Merchandising Establish a benchmark consumptions and costs. Ensure bom estimates are complete, correct and done on time. To get indicative costs within 5% of true bom costs. 
f. Production Build better working relationships with Subcons. Improve current Subcon standards. Expand production capacity to handle 20% growth in volume. Review and ensure we have enough subcons to meet our target output or loading plan. Create cooperative or develop subcons as necessary. Review and improve all existing processes (offers, negotiation, pricing, payment, liquidation, etc). Develop sourcing options outside Metro Manila and Luzon area. This includes the option to source raw materials and finished goods outside the Philippines. Review if the cutting subcon is sufficient. 
g. Warehouse Management Develop a better system of inventory control preventing thefts, faster information reporting proposes better storage and space management. Check if manpower is correct/over/under. Check if tasks are well-balanced. Review existing processes (requests, releases, etc) and find ways to improve. Better prediction of future warehouse requirements.

3. Ensure we have the correct number of staff and heads. Develop and provide necessary systems to achieve the above. This includes strategic planning, creating, and periodically reviewing okrs, creating an evaluation system where cross-department evaluates one another. Develop any other systems to ensure as we develop more markets and our business grows. Make sure that our entire Production team and Subcons are also ready.

Product Planning and Control Director on Garments Industry

Fashion Designer

Job Summary: The Fashion Designer will be responsible for conceptualizing, creating, and developing fashion designs that align with the brand's aesthetic and target market. Will work closely with cross-functional teams, including Production Merchandising, Purchasing, R&amp;D, Product and Development, Merchandising Planning and Control Departmentand Marketing, to ensure that the designs are translated into successful retail products that meet customer needs and contribute to the company's growth.

Key Responsibilities:

<ol>
	<li>Design Development:

	<ul style="list-style-type: disc;">
		<li>Conceptualize and develop fashion designs, including apparel, accessories, and potentially footwear, that reflect the brand's identity, trends, and market preferences.</li>
		<li>Create detailed sketches, illustrations, and technical drawings to effectively communicate design ideas to the production team.</li>
	</ul>
	</li>
	<li>Market and Trend Research:
	<ul style="list-style-type: disc;">
		<li>Stay updated with current fashion trends, consumer preferences, and market insights to inform design decisions.</li>
		<li>Analyze and interpret trend forecasts to adapt them to the brand's design direction.</li>
	</ul>
	</li>
	<li>Collaboration and Communication:
	<ul style="list-style-type: disc;">
		<li>Work closely with cross-functional teams, including merchandisers, pattern makers, and product developers, to ensure the seamless execution of design concepts.</li>
		<li>Communicate design concepts, details, and requirements effectively through visual presentations and discussions.</li>
	</ul>
	</li>
	<li>Material and Trim Selection:
	<ul style="list-style-type: disc;">
		<li>Identify appropriate fabrics, materials, and trims for each design, considering factors like quality, cost, and availability.</li>
		<li>Collaborate with suppliers and vendors to source necessary materials and maintain strong relationships.</li>
	</ul>
	</li>
	<li>Prototyping and Sampling:
	<ul style="list-style-type: disc;">
		<li>Oversee the creation of prototypes and samples, providing guidance and feedback to ensure designs are accurately translated into physical products.</li>
		<li>Participate in fittings and adjustments to ensure the garments' fit, comfort, and overall aesthetic meet brand standards.</li>
	</ul>
	</li>
	<li>Collection Presentation:
	<ul style="list-style-type: disc;">
		<li>Contribute to the development of lookbooks, presentations, and visual displays for showcasing collections to internal teams and potential buyers.</li>
	</ul>
	</li>
	<li>Adaptation and Iteration:
	<ul style="list-style-type: disc;">
		<li>Continuously refine designs based on feedback, market performance, and emerging trends to enhance the brand's offerings.</li>
	</ul>
	</li>
	<li>Technical Expertise:
	<ul style="list-style-type: disc;">
		<li>Stay knowledgeable about garment construction techniques, pattern making, and manufacturing processes to ensure design feasibility and efficiency.</li>
	</ul>
	</li>
	<li>Brand Consistency:
	<ul style="list-style-type: disc;">
		<li>Ensure that all designs align with the brand's core values, identity, and aesthetic.</li>
	</ul>
	</li>
</ol>

Fashion Designer

Key Responsibilities:

<ol>
	<li>Area Manager Supervision:

	<ul style="list-style-type: disc;">
		<li>Directly manage and provide guidance to a team of Area Managers responsible for individual stores within the designated area.</li>
		<li>Set performance expectations and objectives for Area Managers and conduct regular performance evaluations.</li>
		<li>Provide coaching, training, and support to help Area Managers achieve their goals.</li>
	</ul>
	</li>
	<li>Store Operations Management:
	<ul style="list-style-type: disc;">
		<li>Ensure that each store within the area follows company operational standards and policies.</li>
		<li>Oversee daily operations, including inventory management, visual merchandising, and customer service.</li>
		<li>Monitor and analyze store performance metrics, identifying areas for improvement.</li>
	</ul>
	</li>
	<li>Sales and Financial Management:
	<ul style="list-style-type: disc;">
		<li>Collaborate with Area Managers to develop and implement sales strategies and goals for each store.</li>
		<li>Analyze sales data and financial reports to assess store performance and make recommendations for improvement.</li>
		<li>Assist in budgeting and expense control to maximize profitability.</li>
	</ul>
	</li>
	<li>Visual Merchandising and Brand Standards:
	<ul style="list-style-type: disc;">
		<li>Ensure that all stores maintain consistent visual merchandising and brand presentation.</li>
		<li>Implement and enforce visual standards and promotional campaigns across stores.</li>
		<li>Collaborate with marketing teams to execute marketing initiatives effectively.</li>
	</ul>
	</li>
	<li>Staff Development:
	<ul style="list-style-type: disc;">
		<li>Oversee the hiring, training, and development of store staff, working with Area Managers to ensure they provide excellent customer service.</li>
		<li>Foster a culture of teamwork, excellence, and customer focus within the area.</li>
	</ul>
	</li>
	<li>Inventory Control:
	<ul style="list-style-type: disc;">
		<li>Monitor inventory levels and stock turnover rates to minimize stockouts and overstock situations.</li>
		<li>Collaborate with Area Managers to implement loss prevention measures.</li>
	</ul>
	</li>
	<li>Compliance and Policies:
	<ul style="list-style-type: disc;">
		<li>Ensure all stores adhere to company policies, procedures, and compliance requirements.</li>
		<li>Stay informed about industry regulations and implement necessary changes.</li>
	</ul>
	</li>
	<li>Reporting and Analysis:
	<ul style="list-style-type: disc;">
		<li>Prepare regular reports on area-wide store performance, sales KPIs, and operational metrics.</li>
		<li>Analyze data to identify trends and opportunities for process improvement.</li>
	</ul>
	</li>
</ol>

Retail Operations Manager

Visual Merchandising Manager 

Job Summary: The Visual Merchandising Manager plays a crucial role in creating an engaging and visually appealing shopping experience for customers. This role involves leading a team of Regional Visual Merchandisers to effectively display merchandise, develop creative displays, and enhance the overall store aesthetics to drive sales and brand loyalty.

Responsibilities:

<ol>
	<li>Visual Merchandising Strategy: Develop and implement the visual merchandising strategy that aligns with the brand's image, target audience, and current trends.</li>
	<li>Store Layout and Design: Collaborate with the store management team to plan and optimize the store layout, ensuring efficient use of space and highlighting key product categories and promotions.</li>
	<li>Window Displays: Create captivating and innovative window displays that showcase the latest products and tell a compelling story, drawing customers into the store.</li>
	<li>In-Store Displays: Design and execute attractive in-store displays, including feature walls, focal points, and merchandise arrangements that guide customers through the store.</li>
	<li>Fixture Placement: Strategically place fixtures, mannequins, and signage to enhance product visibility and encourage exploration of different product sections.</li>
	<li>Planogram Implementation: Develop and maintain planograms for various store sections, ensuring consistent presentation of merchandise and easy navigation for customers.</li>
	<li>Product Presentation: Ensure products are presented in an organized and visually appealing manner, paying attention to color coordination, styling, and thematic groupings.</li>
	<li>Inventory Management: Collaborate with inventory and buying teams to ensure appropriate stock levels for display and replenishment, avoiding overstock or out-of-stock situations.</li>
	<li>Team Management: Lead and coach a team of visual merchandisers, providing guidance, training, and feedback to ensure consistent execution of visual standards.</li>
	<li>Seasonal Transitions: Oversee the seamless transition of displays and decor to align with seasonal changes, holidays, and promotional events.</li>
	<li>Collaboration: Work closely with the marketing and design teams to integrate branding, promotional materials, and graphics into visual displays.</li>
	<li>Competitor Analysis: Monitor and analyze competitors' visual merchandising strategies to identify trends and opportunities for improvement.</li>
	<li>Feedback and Reporting: Gather customer feedback and sales data to evaluate the effectiveness of visual merchandising strategies and make data-driven improvements.</li>
	<li>Health and Safety: Ensure all visual displays and setups adhere to safety and accessibility regulations, including fire codes and other Government guidelines.</li>
	<li>Budget Management: Manage the visual merchandising budget, including allocation of resources for props, materials, signage, and displays.</li>
</ol>

Visual Merchandising Manager

Key Responsibilities:

<ol>
	<li>Develop Marketing Strategies:

	<ul style="list-style-type: disc;">
		<li>Create and execute comprehensive marketing plans that align with the company's goals and objectives.</li>
		<li>Conduct market research to identify trends, competitors, and customer preferences.</li>
		<li>Define target customer segments and tailor marketing strategies accordingly.</li>
	</ul>
	</li>
	<li>Brand Management:
	<ul style="list-style-type: disc;">
		<li>Maintain and enhance the brand's image and identity.</li>
		<li>Ensure brand consistency across all marketing channels and materials.</li>
		<li>Manage and protect the brand's reputation.</li>
	</ul>
	</li>
	<li>Digital Marketing:
	<ul style="list-style-type: disc;">
		<li>Oversee the company's online presence, including the website, social media, email marketing, and online advertising campaigns.</li>
		<li>Monitor website traffic, SEO, and user engagement to optimize digital marketing efforts.</li>
		<li>Stay updated on digital marketing trends and incorporate them into strategies.</li>
	</ul>
	</li>
	<li>Advertising and Promotion:
	<ul style="list-style-type: disc;">
		<li>Plan and execute advertising campaigns, both online and offline, to increase brand awareness and drive traffic to stores and the e-commerce platform.</li>
		<li>Collaborate with creative teams to develop compelling marketing collateral, including visuals, videos, and copy.</li>
	</ul>
	</li>
	<li>Customer Engagement:
	<ul style="list-style-type: disc;">
		<li>Develop and implement customer loyalty programs and engagement strategies.</li>
		<li>Collect and analyze customer feedback and data to improve products and services.</li>
		<li>Foster a strong sense of community among customers and brand advocates.</li>
	</ul>
	</li>
	<li>Budget Management:
	<ul style="list-style-type: disc;">
		<li>Develop and manage the marketing budget, ensuring efficient allocation of resources.</li>
		<li>Monitor expenses and track the return on investment (ROI) of marketing initiatives.</li>
	</ul>
	</li>
	<li>Team Leadership:
	<ul style="list-style-type: disc;">
		<li>Lead and manage a team of marketing professionals, including coordinators, designers, and content creators.</li>
		<li>Provide guidance, training, and mentorship to team members.</li>
	</ul>
	</li>
	<li>Collaboration:
	<ul style="list-style-type: disc;">
		<li>Work closely with other departments, such as merchandising, sales, and product development, to align marketing strategies with business objectives.</li>
		<li>Collaborate with external agencies, vendors, and influencers as needed.</li>
	</ul>
	</li>
</ol>

Marketing Manager

Merchandising Analyst

Position Overview: The Merchandising Analyst plays a crucial role by analyzing sales trends, inventory levels, and customer preferences to optimize product assortment and maximize profitability. This role involves collaborating with cross-functional teams to develop data-driven strategies that align with the company's goals and enhance the customer shopping experience.

Key Responsibilities:

<ol>
	<li>Sales Analysis:

	<ul style="list-style-type: disc;">
		<li>Analyze sales data to identify trends, patterns, and opportunities for improvement.</li>
		<li>Monitor product performance, category-wise sales, and regional variations.</li>
		<li>Generate sales reports and present insights to merchandising and management teams.</li>
	</ul>
	</li>
	<li>Inventory Management:
	<ul style="list-style-type: disc;">
		<li>Collaborate with inventory planners to ensure optimal stock levels, reducing stockouts and overstocks.</li>
		<li>Make recommendations for replenishments, markdowns, and clearance strategies based on inventory analysis.</li>
		<li>Assist in developing inventory forecasts to guide purchasing decisions.</li>
	</ul>
	</li>
	<li>Assortment Planning:
	<ul style="list-style-type: disc;">
		<li>Contribute to the development of seasonal assortment plans based on market trends, historical data, and customer preferences.</li>
		<li>Work with merchandising teams to identify gaps in the product range and suggest new product opportunities.</li>
		<li>Recommend assortment adjustments based on sales performance and market feedback.</li>
	</ul>
	</li>
	<li>Competitive Analysis:
	<ul style="list-style-type: disc;">
		<li>Research competitors' product offerings, pricing strategies, and promotional activities.</li>
		<li>Provide insights on competitive market trends and suggest strategies to maintain a competitive edge.</li>
	</ul>
	</li>
	<li>Pricing and Promotion:
	<ul style="list-style-type: disc;">
		<li>Analyze pricing strategies and promotional effectiveness to optimize pricing structures.</li>
		<li>Collaborate with pricing teams to set initial pricing and markdown strategies for products.</li>
	</ul>
	</li>
	<li>Data Analytics:
	<ul style="list-style-type: disc;">
		<li>Utilize data analytics tools to create data visualizations and dashboards that convey actionable insights to stakeholders.</li>
		<li>Conduct A/B testing and data-driven experiments to evaluate the impact of merchandising strategies.</li>
	</ul>
	</li>
	<li>Cross-Functional Collaboration:
	<ul style="list-style-type: disc;">
		<li>Work closely with the buying, marketing, and retail operations teams to align merchandising strategies with broader business objectives.</li>
		<li>Communicate findings and recommendations effectively to non-technical stakeholders.</li>
	</ul>
	</li>
	<li>Forecasting and Planning:
	<ul style="list-style-type: disc;">
		<li>Assist in the creation of sales forecasts and demand plans for upcoming seasons and promotional events.</li>
		<li>Evaluate the accuracy of forecasts and make adjustments as necessary.</li>
	</ul>
	</li>
	<li>Vendor Relationships:
	<ul style="list-style-type: disc;">
		<li>Collaborate with vendors to negotiate terms, monitor delivery schedules, and ensure product quality.</li>
	</ul>
	</li>
</ol>

Merchandising Analyst

LIVING INNOVATIONS, CORP. have been around for almost a decade bringing internationally recognized luxury brands to the homes of the local elites in the Philippines.
With our passion comes endless creativity and innovations that set a high benchmark of top class service for other competing architectural design firms in the country. 
Our company offers an unmatched opportunity for the right people to play part in the continuing success of the world’s leading premium Furniture and Kitchen products. In doing so, enjoying personal success and prosperity.
We are currently looking for hardworking and enthusiastic individuals to be a part of our growing company.
MISSION & VISION
•	We intend to provide our customers with the best furniture and kitchen products with recognized luxury brands.
•	To set a high benchmark of top class service for other competing architectural design firms in the country.
•	To constantly focus on innovating the homes of the local elites in the Philippines.
•	To inspire its employees to be the best they can be in a positive working environment.

Living Innovations Corp.

<ul>
	<li>Achieves individual and team sales goals through the use of Bang&amp;Olufsen specific customer focused engagement strategies</li>
	<li>Delivers extraordinary and lasting experiences to every customer by personalizing Bang&amp;Olufsen products and services to fit their unique needs; Provides exceptional customer service during all customer interactions</li>
	<li>Demonstrates the drive and confidence to succeed in a pay-for-performance environment</li>
	<li>Models excellence in theater show presentation, inclusive of invitation and verbatim script delivery</li>
	<li>Helps to implement Bang&amp;Olufsen visual merchandising standards and execute promotional strategies</li>
	<li>Participates in all store training and certifications to continually develop in the role</li>
	<li>With monthly Commission and Incentives </li>
</ul>

Product Specialist

Job Description: Customer Relations Officer 

As a Customer Relations Officer, your primary responsibility is to nurture and maintain strong relationships between the company and its valued customers. You play a pivotal role in ensuring exceptional customer experiences, enhancing brand loyalty, and contributing to the overall success of the organization.

Key Responsibilities:

1. Customer Support and Communication:

<ul>
	<li>Respond promptly and professionally to customer inquiries, resolving issues, providing information, and addressing concerns via various communication channels, including email, chat, and phone.</li>
	<li>Maintain a courteous and empathetic approach to ensure a positive customer experience.</li>
</ul>

2. Order Management:

<ul>
	<li>Oversee order processing, tracking, and delivery to ensure accurate and timely fulfillment of customer orders.</li>
	<li>Address order-related issues such as discrepancies, delays, or returns, ensuring customer satisfaction.</li>
</ul>

3. Product Knowledge:

<ul>
	<li>Develop an in-depth understanding of the fashion products offered by the company, staying up-to-date with the latest trends and collections.</li>
	<li>Assist customers with product selection and styling suggestions to meet their needs.</li>
</ul>

4. Complaint Resolution:

<ul>
	<li>Handle customer complaints effectively, aiming to turn negative experiences into positive ones.</li>
	<li>Collaborate with relevant departments to address and resolve complex issues, providing comprehensive solutions.</li>
</ul>

5. Feedback Analysis:

<ul>
	<li>Gather and analyze customer feedback and suggestions to identify areas for improvement in products, services, or processes.</li>
	<li>Contribute to the enhancement of customer satisfaction through actionable insights.</li>
</ul>

6. Proactive Engagement:

<ul>
	<li>Initiate proactive outreach to customers for feedback, product reviews, and special promotions.</li>
	<li>Engage in personalized interactions to create a loyal customer base.</li>
</ul>

 

 

7. Data Management:

<ul>
	<li>Maintain accurate and organized customer records and interactions within the company's CRM system.</li>
	<li>Ensure data privacy and security compliance in all customer-related activities.</li>
</ul>

8. Cross-Functional Collaboration:

<ul>
	<li>Collaborate with various departments, including Marketing, Visual, Quality Control and Fulfillment, to streamline operations and improve customer experiences.</li>
	<li>Contribute to the development of marketing campaigns and promotions.</li>
</ul>

Customer Relations Officer

<ol>
	<li>Content Creation: Generate high-quality digital content, including images, videos, blog posts, and social media updates, to showcase the company's products and brand identity. Ensure that all content aligns with the brand's visual and messaging guidelines.</li>
	<li>Content Strategy: Develop and execute a comprehensive content strategy that aligns with the company's marketing and branding goals. Plan content calendars and schedules to maintain a consistent online presence.</li>
	<li>Social Media Management: Manage and monitor the company's social media accounts. Create engaging posts, respond to comments, and analyze performance metrics to improve content strategies.</li>
	<li>E-commerce Support: Collaborate with the e-commerce team to optimize product listings, ensuring that product descriptions, images, and videos are attractive and informative to online shoppers.</li>
	<li>SEO Optimization: Implement SEO strategies to enhance the discoverability of digital content. Use keyword research and optimization techniques to improve search engine rankings.</li>
	<li>Collaboration: Work closely with marketing, design, and photography teams to coordinate content creation efforts. Ensure that the brand's messaging is consistent across all digital channels.</li>
	<li>Content Management: Organize and maintain a digital asset library, including images, videos, and written content. Ensure that all content is up to date and easily accessible for various marketing campaigns.</li>
	<li>Analytics and Reporting: Utilize analytics tools to track the performance of digital content. Generate reports and insights to measure the effectiveness of content strategies and make data-driven improvements.</li>
</ol>

Digital Content Producer

Boldr | Outsourcing With Impact. 

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!

Boldr

WHAT IS YOUR ROLE:

As a Customer Support Engineer Lead, you will ensure our Customers are happy and successful by providing and leading a best-in-class support experience. You will be the leader of a Level 2 Customer Support Engineering team, responsible for resolving escalated customer inquiries and incidents for the SaaS platform. Customer Support Engineers communicate directly with customers to help resolve their requests, triage, troubleshoot and resolve platform incidents, and participate in an On-Call Rotation to ensure 24/7 support coverage. You will collaborate with Professional Services, Customer Success, Product, and Engineering to ensure timely and high-quality resolution of customer requests and incidents. Your impact will be felt throughout the company, and visible both internally and externally. As a critical team in a growing startup, you will also help the team continuously improve tools and processes to support our growing customer base.

Responsibilities:

<ul>
	<li>Provide guidance and leadership to the customer support engineering team, ensuring efficient operations and a high level of customer satisfaction.</li>
	<li>Train, mentor, and coach team members to enhance their technical and customer service skills.</li>
	<li>Drive high customer satisfaction by understanding, troubleshooting and resolving customer requests and incidents</li>
	<li>Monitor, triage and resolve technical incidents and escalations that arise in the omnichannel support queue, meeting required SLAs</li>
	<li>Use existing troubleshooting guides (TSGs) and standard operating procedures (SOPs) to establish root cause for queries and provide a customer-facing root cause assessment</li>
	<li>Provide how-to’s, best practices, and consultative suggestions to support customers in enabling value-add use cases</li>
	<li>Participate in on call rotation, ensuring 24/7 coverage for escalated incidents</li>
	<li>Balance multiple tasks with varying priorities and urgencies</li>
	<li>Monitor and ensure the health of the SaaS platform</li>
	<li>Collaborate with Product, Engineering, Customer Success, Professional Services, and Level 1 Support to ensure quick resolution to customer challenges</li>
	<li>Develop an understanding of the CXHub, including how the CXHub drives value for customers, and how it fits in the customer CX/martech stacks</li>
</ul>

Customer Support Engineer Lead (Tier 2)

Established in 2016, Baytech BPO aims to provide our clients with solutions that actually work. The team is composed of online marketing professionals with a combined experience of over 30 years in the industry.
The rise of e-commerce websites have ballooned over the past decade and as quickly as they are created, they die out just as fast. Setting up an online business we make sure that we create a business for our clients that will actually create profit.
Frustrated by our own experience with outsourcing services, we know what it is like to be in our clients’ shoes. That gives us the edge when it comes to anticipating client needs.
With Baytech, you can be sure to get the best quality service.
Send us an email to know more about our services.

Baytech BPO Corporation

We are looking for a Full Stack Web Developer who is motivated and has a genuine interest in web application development and possess’ the willingness and capability to handle a wide range of roles and objectives as necessary. Our Full Stack developer must have knowledge in all stages of software development.

Main Responsibilities will be the translation of the UI/UX design wireframes to actual code that will produce visual elements of the application and creating algorithms and business logic to manipulate the data that was received in front-end development

Other responsibilities will include the following:

<ul>
	<li>Integration of the front-end and back-end aspects of the web application</li>
	<li>Design of the overall architecture of the web application</li>
	<li>Develop new user-facing features</li>
	<li>Build reusable code and libraries for future use</li>
	<li>Ensure the technical feasibility of UI/UX designs</li>
	<li>Optimize application for maximum speed and scalability</li>
	<li>Ensure high-quality graphic standards and brand consistency</li>
	<li>Design and develop dashboards and visualization solutions for the services related to company's system.</li>
	<li>Collaborate with the development team and other stakeholders to improve usability</li>
	<li>Work with business and product stakeholders to identify requirements and expected deliverables.</li>
	<li>Develop and deploy the new feature to facilitate related procedures and tools if necessary.</li>
</ul>

Full Stack Web Developer Onsite

Key Responsibilities:

<ol>
	<li>Talent Acquisition:

	<ul style="list-style-type: disc;">
		<li>Identify staffing needs and collaborate with department managers to define job requirements.</li>
		<li>Develop and maintain effective recruitment strategies to attract diverse, high-quality candidates.</li>
		<li>Conduct interviews and assess candidates for their suitability and alignment with the store's culture and values.</li>
		<li>Maintain relationships with external recruitment agencies and job boards to source potential candidates.</li>
	</ul>
	</li>
	<li>Selection and Evaluation:
	<ul style="list-style-type: disc;">
		<li>Coordinate and administer pre-employment assessments, background checks, and reference checks.</li>
		<li>Participate in the final selection process, making recommendations for hiring decisions.</li>
		<li>Ensure a smooth and efficient onboarding process for new hires, providing them with necessary training and resources.</li>
	</ul>
	</li>
	<li>Employer Branding:
	<ul style="list-style-type: disc;">
		<li>Develop and maintain the store's employer brand to attract top talent.</li>
		<li>Promote a positive and inclusive work environment, aligning with the fashion retail store's image and values.</li>
	</ul>
	</li>
	<li>Compliance and Documentation:
	<ul style="list-style-type: disc;">
		<li>Ensure all hiring and recruitment activities adhere to relevant labor laws and regulations.</li>
		<li>Maintain accurate and up-to-date candidate and employee records.</li>
	</ul>
	</li>
	<li>Reporting and Analysis:
	<ul style="list-style-type: disc;">
		<li>Prepare and present regular reports on recruitment metrics, including time-to-fill and cost-per-hire.</li>
		<li>Analyze recruitment data to identify areas for improvement in the hiring process</li>
	</ul>
	</li>
</ol>

HR Associate Hiring and Recruitment

World Class Laminate, Inc. (WCLI) is the pioneer in manufacturing melamine boards (ParticleBoard, MDF, Plywood), Membrane Doors, Solid Surface, Phenolic &amp; Compact Boards in the Philippines. It is a service-oriented company that provides the local construction industry with world-class boards for furniture, cabinets, closets, walls, partitions and other interior requirements. 
 
Simply Modular, our coolest product to date is the only screwless stackable furniture, the first of its kind in the Philippines! 
Simply Modular Branches: 
SM M Place 
Ayala 30th 
Vertis North (soon!) 
New exciting products mean we need more people like you to join our growing team! Browse our openings or message us here for more questions and concerns.

World Class Laminate Inc.

• Develops, manages, and communicates regularly with the targeted resellers

• Acts as the single point of contact for the resellers to discuss projects, promos, new products, technical support requirements, marketing requirements, and other channel run rate concerns

• To recruit new resellers and activate dormant resellers. Ensures that these partners will contribute to the sales growth of the market unit

• To achieve the set targets by the business through account management. To develop, manage, and engage the assigned resellers in order to ensure that they achieve the set target. It is the responsibility of the ISR to coordinate and discuss with all stakeholders (e.g., distributor, CTS, LTS, channel manager, and OSR) the requirements of the resellers and to ensure its closure and/or completion

• To communicate the sales programs to resellers

• To manage and update the central Channel Run Rate database

• To prepare and generate reports and analysis

• To regularly communicate and update the Channel Run Rate team

• To familiarize oneself and abide by the team’s policies and procedures

Organizing and Planning

Persuasion and Negotiation

Sales and Marketing Knowledge

Customer Service

Critical Thinking

Communication Skills

Internal Sales Representative | Pasig City


Mida Food Distributors Inc. and Mida Trade Ventures International Inc. was founded by Ms. Lourdes “Chingling” Tanco. With 25 years of experience in the International Seafood Industry, Ms. Tanco gained her experience in the industry having worked with Singleton, the largest shrimp processing company in the US in the early 80’s.


Mida Food is a direct importer and distributor of frozen seafood products. We vigilantly protect our market share and stock as many as 200 different varieties of seafood. We also ensure a consistent supply to our clients. With offices in the Philippines, Singapore, Vietnam, Jakarta and Surabaya, we are certain to supply products of excellent quality. Our staff has been certified by the Aquaculture Certification Council, the certification arm for Best Agricultural Practices, to certify that facilities such as hatchery, farm and processing plants abide with Best Aquaculture practices. This includes aspects of responsible sustainable aquaculture. We attend industry trade shows and conferences in Asia, Europe and North America; and visit various seafood plants, restaurants and hyper marts in these regions to keep us current. Mida products are best quality products. We buy directly from producers and stock enough volume to ensure that our prices are competitive and stable. Our deliveries are prompt, and done in reefer vans which maintain products at a temperature of –15 degrees C during delivery. Mida Food products are fresh frozen in nitrogen, contact plate, or blast freezers at temperatures of at most –45 degrees Celsius, and only in plants certified to export to the US, Japan and Europe.

Mida Trade was established to service US importers, processors and end users of seafood who wanted to import frozen seafood products from the Far East. Mida Trade also provided assistance to processor-exporters of seafood in the Far East who wanted to expand their markets outside of Japan. Since then Mida has expanded its range of business to include Europe, Australia, and other markets in Asia. 

Mida Food Distributors Inc.

<ul>
	<li>The Customer Development Supervisor (CDS) develops, implements, monitors plans towards the achievement of targets of his/her accounts.</li>
	<li>He/she collaborates daily work direction with his/her team of distributor to achieve the sales target within budget spend rate.</li>
	<li>Implement and develop Customer Business Plan (CBP). Develop and maintain customer profiles. Manage company’s relationship with customers with an emphasis on developing new business opportunities. </li>
	<li>He/she will work on partnership with distributor's sales people as he/she has direct responsibility for achievement of sales targets of the distributor.</li>
</ul>

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