JoyRide is the first and only homegrown superapp in the Philippines that offers a diverse range of ride-hailing and delivery services. With over 10 million app downloads, JoyRide operates 24/7 in different cities, catering to the needs of commuters in Metro Manila, Rizal, Bulacan, Cavite, Laguna, Cebu, and Baguio City, and soon set to expand its services to Pampanga and Ilocos Norte. JoyRide began its journey as a Motorcycle Taxi (MC Taxi) service, challenging the existing ride-hailing monopoly in the country, and has now expanded to offering 4-wheel options like JoyRide Car, JoyRide Taxi Cab, and JoyRide Super Taxi. Guided by its vision of becoming the country's premier mobility company, JoyRide is steadfast in its commitment to continually explore accessible, efficient, and innovative technology-driven mobility solutions that empower and positively impact the various communities it serves.

JoyRide PH

<ul>
	<li>Supervise motor insurance claims.</li>
	<li>Lead the strategic evaluation and management of life insurance policies to ensure optimal coverage and risk mitigation.</li>
	<li>Direct the review, processing, and administration of insurance applications to guarantee compliance with all regulatory and company standards.</li>
	<li>Collaborate with the other departments to investigate complaints, correct errors, and ensure adherence to industry regulations and standards.</li>
	<li>Serve as the primary point of escalation for both procedural and technical issues, coaching staff on effective resolution strategies.</li>
	<li>Monitor and track team performance, providing timely feedback to promote productivity and efficiency.</li>
	<li>Foster clear and prompt communication with customers to ensure high-quality service regarding claims and/or inquiries.</li>
	<li>Ensure comprehensive knowledge of the intricacies and compliance standards of key benefit management programs, guiding the team in maintaining these standards.</li>
	<li>Drive process improvements within the team to enhance efficiency, client experience, and risk controls.</li>
</ul>

Organizing and Planning

Operations Management

Attention to Detail

People Management

Risk Management

Customer Service

Incident Management

Insurance Claims Assistant Manager

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Handle customer inbound calls for internet TV subscription.</li>
	<li>Process request for renewal, activation, disconnection and billing inquiries.</li>
	<li>Assist with minor troubleshooting and route the calls to Level 2 for complex technical issues.</li>
	<li>Ensure all calls are in keeping with company policies.</li>
</ul>

Customer Service Representatives | Cable TV | Antipolo

For Direct Hiring 

<ul>
	<li>This position acts as the first point of contact for all customer concerns and must exhibit eagerness to assist and resolve customer issues at all times.</li>
	<li>Handle inbound calls concerning subscription plans, promos, activation, reconnection, upgrades and billing inquiries.</li>
	<li>Resolve customers’ issues via phone in a professional and timely manner.</li>
	<li>Stay positive and give customer reassurance that their concerns are your primary concern.</li>
</ul>

Salary Package 

<ul>
	<li>Fixed monthly salary and allowances 17K-18K with Incentives as high as 50K per month.</li>
	<li>HMO benefits</li>
</ul>

Customer Service Agents | Telco | Antipolo Rizal

As a QA Manager at JoyRide, you will be responsible for overseeing and ensuring the overall quality of our software products. Reporting directly to the VP for Technology, you will manage a team of skilled test engineers and automation engineers, fostering a culture of accountability, innovation, and continuous improvement in quality assurance. You will work closely with cross-functional teams, including product managers and developers, to define and endorse best practices for testing and quality control, while ensuring that the company’s quality objectives are met. Our ideal candidate is a proactive and experienced QA with a passion for delivering high-quality software in a fast-paced, agile environment. You should be comfortable leading both manual and automated testing efforts, developing scalable testing frameworks, and mentoring QA teams to meet business goals. 
 
Responsibilities:

<ul>
	<li>Lead and manage a team of test engineers and automation engineers to ensure high-quality software releases.</li>
	<li>Establish, enforce, and continuously improve quality assurance processes, practices, and tools.</li>
	<li>Collaborate with cross-functional teams, including engineering, product, and design, to align on product quality objectives and deliverables.</li>
	<li>Develop and implement comprehensive test strategies, including manual and automated testing, for functional, regression, performance, and security testing.</li>
	<li>Drive continuous improvement in testing processes, increasing efficiency, and reducing time-to-market while maintaining quality standards.</li>
	<li>Proactively identify, track, and resolve quality issues during the software development lifecycle.</li>
	<li>Foster a culture of accountability, ownership, and continuous learning within the QA team.</li>
	<li>Define and monitor key quality metrics, including defect rates, test coverage, and performance benchmarks.</li>
	<li>Oversee the implementation of test automation frameworks to enhance test coverage and efficiency.</li>
	<li>Recruit, mentor, and retain QA talent, ensuring that team members are empowered and equipped to succeed</li>
	<li>Work closely with product and engineering leadership to prioritize testing efforts, ensuring alignment with business goals and timelines.</li>
</ul>

QA Manager

We are seeking a highly skilled and motivated Digital Marketing Specialist with a strong focus on ad buying to join our team. The ideal candidate will have extensive experience in setting up, managing, and optimizing paid ad campaigns across various digital platforms. This role requires a deep understanding of digital advertising trends, and the ability to deliver measurable results.

<ul>
	<li>Ad Campaign Setup and Management: Develop, execute, and manage paid ad campaigns on platforms such as Google Ads, Facebook Ads and other relevant channels. Conduct thorough keyword research, audience targeting, and competitive analysis to inform ad strategy. </li>
	<li>Ad Placement and Budget Management: Strategically allocate and manage advertising budgets to maximize ROI and achieve campaign objectives. Monitor and adjust bids, budgets, and targeting parameters to optimize ad performance. Ensure efficient use of ad spend across various campaigns and channels.</li>
	<li>Performance Analysis and Reporting: Track, analyze, and report on key performance indicators (KPIs) such as CTR, CPC, CPA, ROAS, and overall campaign effectiveness. Utilize analytics tools (e.g., Google Analytics, Facebook Insights) to gain insights and make data-driven decisions. Prepare comprehensive performance reports and present findings to stakeholders, highlighting successes and areas for improvement.</li>
	<li>Optimization and Testing: Conduct A/B testing on ad creatives and targeting strategies to identify the best-performing combinations. Implement continuous optimization strategies to improve ad performance and conversion rates. Stay updated with the latest industry trends, tools, and best practices to maintain a competitive edge.</li>
	<li>Support the Marketing team by managing marketing campaign data</li>
	<li>Strategize for engaging and effective online campaigns as well as placements </li>
	<li>Applicants must be willing to work in Marcos Highway Antipolo City</li>
</ul>

Paid Ads Specialist (FB & Google Ads)

<ul>
	<li>Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.</li>
	<li>Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.</li>
	<li>If customer tech problems cannot be handled over the phone, technical support representatives will schedule a repair crew to fix problems on-site.</li>
	<li>Keep logs of all calls answered and addressed, including dates and times.</li>
	<li>Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise.</li>
</ul>

Technical Support TSR | Telco Account | Antipolo

For Direct Hiring 

<ul>
	<li>Provide quality customer service for all clients and members. </li>
	<li>Coordinates closely with healthcare providers for claims evaluation and case management.</li>
	<li>Establish a good rapport and assist members with their queries/concerns from all communication platforms.</li>
</ul>

Salary Package

<ul>
	<li>Monthly salary P16,000 </li>
	<li>Night differential pay, 13th month pay and incentives</li>
	<li>HMO benefits</li>
</ul>

Customer Service Associates | Local Healthcare Account | Antipolo Rizal

Application Support Manager

We are seeking a highly skilled and experienced Application Support Manager to oversee our technical operations and lead our technical support team. This role is pivotal in improving the quality of our operations and spearheading the enhancement of our incident management processes. The ideal candidate will have a strong background in technical operations within a SaaS environment, with substantial experience in cloud applications and platforms. This individual will collaborate closely with Engineering Managers and Support Group Managers to ensure all reported issues are addressed and monitored until resolution.

Key Responsibilities:

<ul>
	<li>Oversee the technical operations and lead the technical support team to ensure the highest quality of service and operational efficiency.</li>
	<li>Develop, implement, and optimize incident management processes to ensure timely resolution of all reported issues.</li>
	<li>Work closely with Engineering Managers and Support Group Managers to monitor and manage incidents, ensuring they are tracked from reporting through to resolution.</li>
	<li>Establish and maintain performance metrics to monitor the effectiveness of the technical support team and identify areas for improvement.</li>
	<li>Provide technical guidance and support to the team, fostering a culture of continuous learning and development.</li>
	<li>Manage escalations and ensure that critical issues are addressed promptly and effectively.</li>
	<li>Implement best practices for system monitoring, maintenance, and support to minimize downtime and improve system reliability.</li>
	<li>Collaborate with product development teams to understand new features and changes, ensuring the support team is well-prepared to assist users.</li>
	<li>Drive initiatives to improve customer satisfaction and operational efficiency.</li>
	<li>Stay updated on the latest industry trends and technologies to ensure our technical support operations remain at the cutting edge.</li>
</ul>

Application Support Manager

For Direct Hiring 

<ul>
	<li>Handle inbound calls concerning bank products and services, interest rates on deposits and loans, and etc.</li>
	<li>Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly</li>
	<li>Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay</li>
</ul>

Benefits Package 

<ul>
	<li>Night differential, holiday pay and incentives</li>
	<li>HMO benefits</li>
</ul>

Customer Service Associates | Banking Account | Antipolo Rizal

<ul>
	<li>Take hotel room reservations / modify an existing customer’s reservation.</li>
	<li>Upsell client’s products and services applicable to customers' needs.</li>
	<li>Capture details of each support request in ticketing system.</li>
	<li>Manage bookings via telephone, email, and chat, ensuring the highest quality of service is delivered at first contact to our guests.</li>
</ul>

Customer Support Representatives | Hotel Account | Antipolo

We are looking for a Marketing Manager who will be responsible for developing and presenting comprehensive marketing plans and updates to management. This role involves overseeing and strategizing both online and offline marketing strategies, preparing and managing budgets effectively. He/she will collaborate closely with stakeholders and agencies to ensure the timely execution of deliverables, while also managing daily brand needs and projects with the in-house team. Additionally, the Marketing Manager will play a crucial role in overseeing the successful completion of marketing projects from start to finish, ensuring alignment with strategic objectives and driving continuous improvement initiatives.

Responsibilities:

<ul>
	<li>Responsible for overseeing and presenting to management the total marketing plan and marketing deliverables of the brand.</li>
	<li>Provides marketing updates and reports to management, he or she is involved with planning online and offline marketing initiatives</li>
	<li>Prepare and present a budget for the overall marketing program.</li>
	<li>Effectively communicates with various stakeholders and agencies to ensure deliverables are completed and executed.</li>
	<li>Manages and conceptualizes with in-house marketing team for day to day requirements of the brand.</li>
	<li>Tackles various marketing projects for the brand and for special projects as needed.</li>
	<li>Sees to completion of each project (start to execution)</li>
</ul>

Marketing Manager

<ul>
	<li>Create exceptional customer experience through handling of inbound customer service calls.</li>
	<li>Process request for applications, renewal, activation, disconnection and any billing inquiries.</li>
	<li>Respond to common computer/cable modem questions and route the calls to Level 2 for complex technical issues.</li>
	<li>Display proper phone etiquette.</li>
</ul>

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