Kalibrr’s mission is to help transform the way organizations hire great talents, and talents find meaningful career opportunities. Through our portfolio of technologies and services, we’re building a company that connects millions of individuals with world-class businesses, that helps forge strong recruiter - candidate relationships, and ultimately humanizes the entire hiring and career discovery experience. 

Whether we’re launching new technologies to help companies hire better or strategic programs to help talents engage with employers more meaningfully - people at Kalibrr are optimists at heart. We believe in our ability to continuously improve the value we can deliver and the impact we can create - one opportunity, one individual at a time. Together, we are powering innovation in SE Asia, by enabling ground-breaking organizations in the region to work with exceptional individuals



Kalibrr 

As a Sr. Client Success Associate, you will deliver success and satisfaction to existing customers by serving as a partner and consultant. You should be smart, thoughtful, and deeply understand our product to lead customers to solutions that fit their needs. A successful Sr. Client Success Associate should champion customer advocacy, translating their feedback into actionable insights to inform product roadmaps while managing client relationships and expectations to set new heights in customer satisfaction.

Responsibilities:

Account Management

<ul>
	<li>Build and maintain strong relationships with clients under your account portfolio, understanding their needs, and ensuring their satisfaction with Kalibrr’s products or services by conducting training and quarterly business reviews</li>
	<li>Serve as the main point of contact for handled clients, addressing their inquiries, concerns, and requests in a timely and professional manner</li>
	<li>Develop strategic account plans to achieve renewal targets and maximize revenue from existing clients by performing upsell and/or cross-sell to Kalibrr’s product &amp; services</li>
	<li>Provide consultancy and assistance for existing customers to optimize their hiring process &amp; maximize their Kalibrr Subscription</li>
	<li>Assisting in vendor registration, contract reviews, and other legal aspects of the platform</li>
	<li>Collaborating with cross-divisional teams to support customer’s recruitment needs</li>
	<li>Stay informed about industry trends, competitor activities, and market developments to identify opportunities and threats for the company.</li>
</ul>

Data Analytics

<ul>
	<li>Create analysis of individual performance on a regular basis. Create visually compelling reports and dashboards to communicate insights effectively to internal stakeholders and clients. Present findings clearly and concisely, using charts, graphs, and other visualization techniques to highlight key trends and insights.</li>
	<li>Client Request Data Pull/Analysis Completion following SLA from clients</li>
	<li>Collaborate with other departments such as sales, marketing, customer support, and product development to ensure alignment and coordination across the organization.</li>
</ul>

Sr. Client Success Associate

Kalibrr is looking for an experienced enterprise sales professional to join the Kalibrr Enterprise team (our SaaS division) to grow platform adoption through new customer acquisition. This is a hands-on, high execution role which requires outstanding business skills to sell into Fortune 1,000 companies, become a true partner to our largest clients, and bring their feedback to the broader team to improve our product. The ideal candidate will be passionate about Kalibrr and the potential that we have to transform organisations through new talents. This role is based in Jakarte and reports to the Sr. Manager of Revenue.

 

Responsibilities:

<ul>
	<li>Help build the enterprise client base in Indonesia, one of the top countries globally for Kalibrr</li>
	<li>Execute the full sales cycle from prospecting to building relationships with the right stakeholders to working with HR and IT to structuring deals and guide them through product implementation</li>
	<li>Navigate short and long-term sales cycles across multiple lines of business &amp; departments within an organisation</li>
	<li>Deliver awe-inspiring product demos, provide insightful technical answers, and structure commercial agreements</li>
	<li>Support our partners to ensure success across the ecosystem</li>
	<li>Deep product expertise, understanding of the communications and collaboration landscape to sell a vision for how companies can change the way they hire and build phenomenal teams</li>
	<li>Strong collaboration with cross-functional partners including Client Success, Growth, Product and other teams</li>
</ul>

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