Operations and Customer Support Specialist  

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustment on orders, refund, and promotions
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Provide accurate and courteous responses to costumers
• Solve complex problems and contact supervisor immediately for problems unable to solve
• Prepare accurate reports for upper management
• Take payment information and other pertinent information such as addresses and phone numbers.
• Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Support in the development of programs to train the customer on how to properly use the app.
• Evaluation of the systems' problems to recommend enhancements.

Minimum Qualifications

• Excellent communication and customer service skills
• At least 2 years of experience with operations
• A background in logistics is a plus
• Ability to multi-task, prioritize and manage time effectively
• Good knowledge of operating systems and relevant hard- or software
• Good problem-solving skills and focus on quality
• Bachelors degree preferred