Customer Relationship Associate
ZEN Rooms
- Makati, Philippines, , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- 16.000,00 PHP - 25.000,00 PHP / monthPHP160002500016000MONTH
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Come Change the Travel Sector!
ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Customer Relationship Associate to implement and create strategic ways to maximize profits for ZEN.
ABOUT ZEN
Backed by Rocket Internet in 2015, we are on a mission to provide solutions to democratize travel in Southeast Asian, making it reliable and accessible to everyone. We partner with independent hotel owners to maximize their potential in technology, sales and operational efficiency, improving the quality and safety standards for travelers.
We have now grown to be the #1 hotel chain in the Philippines and have attained the highest customer satisfaction ratings in Southeast Asia in the budget hotel segment. We are backed by top-notch investors such as the #1 Korean travel group: Yanolja, leading telecommunication company Ooredoo, and Rocket Internet, the most successful emerging markets investor behind multi-billion dollar companies such as Lazada, Zalando, Groupon, Foodpanda and Jumia.
THE ZEN TRIBE
We are a team of over 500 superstars constantly trying to better the hospitality industry. Our team is composed of resourceful and creative individuals from the best universities around the world. We are a young global team, averaging 24 years old, and coming from over 15 countries. Our offices are located in the Philippines, Indonesia, Malaysia, Thailand, and Singapore.
Each member of our team is constantly challenged to grow and take on responsibilities while being guided by great mentors. This is why career progression in the company is rapid for individuals, disregarding age, who are dynamic, proactive, and ambitious. We have created a very collaborative working environment where every individual is empowered to make a difference, regardless of hierarchy. Become part of a tribe that loves the hospitality industry, that cares about each other, and that changes the traveling experience of ZEN’s ever growing customer base.
Roles and Responsibilities
- Work in an international environment, communication with sales and account management teams across 8 countries of ZEN Rooms operation
- Responsible for committed deliverables and accountable to colleagues for the success of the team
- Management of inbound and outbound telephone calls (60% - international customers/partners)
- Processing of customer inquiries, solving customers/partners problems striving to exceed expectations of customers and the team
- Identify new opportunities for improving the way the job is performed and in the way the customer and team are served
- Deliver best customer experience
Trình độ tối thiểu
What are we looking for?
Academic and Work Experience
- Experience in handling direct customer service support is a plus
Mindset and Attitude
- Pro-active and self-driven students and graduates with hands-on can-do attitude
- High attention to detail
- Willingness to learn
Skill Sets
- Excellent written and spoken English and Tagalog
- Outstanding communication skills
- Able to change procedures to fit an ever evolving operation process
- Good computer skills to deal with a number of online applications, websites, and in-house IT systems
Đặc quyền và lợi ích
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Paid Holidays
- Paid Vacation Leave
Kỹ năng cần thiết
- Customer Service
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Đã tốt nghiệp THPT
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Makati, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://zen-hs.com