Technical Support Associate
ZEN Rooms
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- 18.000,00 PHP - 23.000,00 PHP / monthPHP180002300018000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-04-02T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
Come Change the Travel Sector!
ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Technical Support Associate to help maintain and sustain excellent customer service, providing quality standards for all ZEN hotels.
Roles and Responsibilities
- This is a Customer Service role for Zen Room's Multichannel Contact Center
- Manage large amounts of inbound, outbound, chats and emails in a timely manner and be able to multitask.
- Resolve complaints from partners/guests or provide suggestions and solutions to technical issues
- Answer queries regarding the hotel's services, special requests, hotel charges, booking reservations, etc.
- Arrange and confirm accommodations and keep the clients up to date with any changes
Trình độ tối thiểu
Academic and Work Experience
- Experience in handling direct technical customer service support
- Graduate of a Vocational/Bachelors on any degree
Mindset and Attitude
- Pro-active and self-driven people with a hands-on can-do attitude
- Able to change procedures to fit an ever-evolving operation process
- Willing to learn in an autonomous environment
Skill Sets
- Excellent written and spoken English and Filipino
- Knowledge about different hardwares & softwares
- Exceptional communication skills
- Detail-oriented and tech-savvy
Đặc quyền và lợi ích
Flexitime
Free Lunch or Snacks
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Paid Vacation Leave
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Makati, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://zen-hs.com
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Về ZEN Rooms
Join us to build the tech future of travel!
ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions.
The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year!
We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).
Are you ready to build the future of hospitality in Asia?