Customer Service Assistant  

Come Change the Travel Sector!

ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Customer Service Assistant to help maintain and sustain excellent customer service, providing quality standards for all ZEN hotels.

Roles and Responsibilities

• This is a Customer Service role for Zen Room's Multichannel Contact Center
• Manage large amount of inbound, outbound, chats and emails in a timely manner and be able to multitask.
• Resolve complaints from partners/guests or provide suggestions
• Answer queries regarding hotel's services, special requests, hotel charges, booking reservations, etc.
• Arrange and confirm accommodations and keep the clients up to date with any changes

What we are looking for?

Academic and Work Experience

• Experience in handling direct customer service support is a plus
• Completed a vocational course or bachelor's degree in any field

Mindset and Attitude

• Pro-active and self-driven students and graduates with a hands-on can-do attitude
• Able to change procedures to fit an ever-evolving operation process
• Willing to take in new knowledge

Skill Sets

• Excellent written and spoken English and Filipino
• High attention to detail
• Outstanding communication skills

Perks

• Quarterly KPI Bonuses (as much as Php 5400/quarter!)
• Salary increase based on performance as early as 2 months, aside from the usual Annual Increase!
• Healthcare Benefits
• Paid Vacation and Sick Leaves
• Employee Discount for any ZEN Rooms accommodations across Southeast Asia!