Software Support Engineer
ZEN Rooms
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- 20.000,00 PHP - 40.000,00 PHP / monthPHP200004000020000MONTH
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Come Change the Travel Sector!
ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Software Support Engineer toexpand its successful business.
ABOUT ZEN
Backed by Rocket Internet in 2015, we are on a mission to provide solutions to democratize travel in Southeast Asian, making it reliable and accessible to everyone. We partner with independent hotel owners to maximize their potential in technology, sales and operational efficiency, improving the quality and safety standards for travelers.
We have now grown to be the #1 hotel chain in the Philippines and have attained the highest customer satisfaction ratings in Southeast Asia in the budget hotel segment. We are backed by top-notch investors such as the #1 Korean travel group: Yanolja, leading telecommunication company Ooredoo, and Rocket Internet, the most successful emerging markets investor behind multi-billion dollar companies such as Lazada, Zalando, Groupon, Foodpanda and Jumia.
THE ZEN TRIBE
We are a team of over 500 superstars constantly trying to better the hospitality industry. Our team is composed of resourceful and creative individuals from the best universities around the world. We are a young global team, averaging 24 years old, and coming from over 15 countries. Our offices are located in the Philippines, Indonesia, Malaysia, Thailand, and Singapore.
Each member of our team is constantly challenged to grow and take on responsibilities while being guided by great mentors. This is why career progression in the company is rapid for individuals, disregarding age, who are dynamic, proactive, and ambitious. We have created a very collaborative working environment where every individual is empowered to make a difference, regardless of hierarchy. Become part of a tribe that loves the hospitality industry, that cares about each other, and that changes the traveling experience of ZEN’s ever growing customer base.
Roles and Responsibilities
- Work with the business to reproduce bugs they report and create tickets
- Address customer concerns and issues regarding software operation
- Document complaint reports and troubleshooting steps
- Assist software developers to resolve technical issues during the software development process
- Teach stakeholders how to use new features and products
- Identify, record, document thoroughly and track bugs
Trình độ tối thiểu
What profile are we looking for?
Academic and Work Experience
- More than a year of software support experience
- Experience working in an Agile/Scrum development process
- Experience with Linux and SQL is an advantage
Mindset and Attitude
- Strong propensity for research and investigation
- Willingness to learn and grow and improve knowledge
- Self-motivated
- Able to see individual tasks within the big picture
- Able to cope with managing multiple priorities
Skill Set
- Good written and verbal communication
Đặc quyền và lợi ích
- Paid Sick Leave
- Paid Vacation Leave
- Medical / Health Insurance
- Free Lunch or Snacks
- Employee Discounts
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Taguig, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://zen-hs.com