Payments Associate  

We are actively seeking self-driven individuals to fulfill our Payment Associate roles. ZEN Rooms is rapidly expanding and we require additional members of our customer care team to help successfully deliver the best customer experience in this business.

The role requires a high degree of attention to details, accuracy, great professionalism, adaptability, tact and self-confidence. You will be given responsibility and will be required to make quick, intelligent decisions. The ability to work in a fast-paced evolving environment with all its challenges and opportunities is critical to the success in this position. Good computer skills are required as you will deal with a wide range of administrative tasks using a number of online portal applications, websites and our in-house systems. Our employees across the globe all share the same philosophy of working hard, having fun and being part of one cohesive team.

As part of a rapidly growing company, excellent employee's have the chance for fast progression to senior positions.

Responsibilities

• Accuracy and efficiency in processing payments of reservations. Attention to details is essential
• Ensure compliance to all security and safety standards on protecting sensitive data such as credit card details of our guests
• Work in an international environment, communication with sales and account management teams across 8 countries of ZEN Rooms operation
• Be responsible for committed deliverable and accountable to colleagues for the success of the team
• Identifying new opportunities for improving the way the job is performed and in the way the customer and team are served

• A lateral thinker with a hand on a can-do attitude
• Candidate must possess at least a High school, Diploma, Bachelor's Degree, any field.
• Excellent spoken English
• Clear, consistent and concise communication skills.
• Attentive to details
• Capability and willingness to learn quickly and change procedures to fit an ever-evolving operation process.
• Pro-active and self-driven
• Enjoy problem-solving