Hotel Operations Manager (Cebu)
ZEN Rooms
- Cebu City, PhilippinesCebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-06-29T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Report to Account Managers
- Onboarding of all new hotels nationwide (audit, photoshoot, extranet training, branding)
- Work in improving customer satisfaction in all partner hotels nationwide
- Facilitate improvement of partner hotels’ facilities and training of their staff
- Installation of ZEN Rooms branding materials in all partner hotels
- Assist in photoshoots/photo editing for the company (edited)
- Supervision of duties, performance of all hotel staff
- Coordinates between ZEN Rooms and hotel ownership
- Monitors and consolidates all sources of income
- Ensures that the quality standards of ZEN Rooms are applied and maintained
- Monitors guest satisfaction and reacts quickly in case of bad feedback
- Compiles duty schedules of all hotel staff
- Decides on requests for vacation leave, sick leave etc.
- Decides on requests for replenishment of hotel supplies
- Ensures that all departments are efficient and functional
- Guides the recruitment process for new staff when needed
- Monitors the correct use of hotel equipment, supplies, resources
- Ensures that the property’s rules and regulations are enforced correctly
- Receives and reviews expense reports, requests for petty cash replenishment etc.
- Plans schedules and budget for property improvement works
- Is responsible for special maintenance fund and allocates it when needed
- Receives cash from sales from the front desk and stores it safely in the vault
- Holds one set of room keys (spare copy) to be only used in emergencies
Trình độ tối thiểu
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- Fluent English
- At least 3 year(s) of senior leadership and management experience
- Proven track record of delivering high levels of performance, sustained customer satisfaction and consistently achieving business goals
- Excellent knowledge of Microsoft Office and ability to maximise use of new technologies for you and your team.
- Able to demonstrate company Behavioural competencies and Leadership and Management standards.
- Currently residing in Cebu
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Management and Consultancy
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Cebu City, Central Visayas, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://zen-hs.com
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Về ZEN Rooms
Join us to build the tech future of travel!
ZEN is a travel technology group for Southeast Asian hoteliers. We provide state-of-the-art technology solutions to help our clients grow revenue, automate operations and deliver excellent guest experience. Our portfolio consists of top SaaS products and services: AI-driven Revenue Management system, Asia’s #1 property management systems, local B2B and B2C distribution platform, and growth-driven marketing solutions.
The pandemic has accelerated the growth of internet economy, however innovation in hospitality tech has been lagging behind for years. We are on a mission to close that gap and revolutionize travel and hospitality in Asia. Currently, thousands of hoteliers and travelers trust us and our products. Together with over 200 colleagues from 10+ countries, we are on the path to be the #1 hospitality group in Southeast Asia by the end of the year!
We are proudly backed by leading investors, including the #1 Korean travel group Yanolja (itself backed by Booking Holdings) as well as Rocket Internet (behind multi-billion dollar startups such as Lazada, FoodPanda).
Are you ready to build the future of hospitality in Asia?