Amazon Seller Central Sales & Customer Service Representative | Work From Home  

About the Company

Located in Carlsbad, Our member company leverages Amazon for market intelligence, launching products, and building brands. Backed by a team of seasoned online veterans, the company drives profitability with their own branded products, along with a select group of brands looking to maximize marketplace channels.

Primary Function

You will be handling the customer support (99% email based) which comes in about the products we sell. It’s not technical, it’s not rocket science. It’s you getting feedback from customers about how our products are working out for them. We also get sales inquiries through our website which you will also be fielding and pointing to the right person who can follow up.

In addition to the customer service tasks you will be assisting our production associate with catalog uploads and case management. All of these tasks will be assigned, tracked, and managed by you in our PM software Trello.

Responsibilities

• Maintain 100% Customer Satisfaction via expedited, professional, and personal customer correspondence using Amazon Seller Central portal.
• Reply to 50-200 customer inquiries per day via email and occasional phone calls
• Acquire product knowledge to competently assist customers’ questions and concerns, and proactively research issues to creatively problem-solve when necessary.
• Professionally answer customer questions on public Amazon listings.
• Successfully update our Seller Central catalog which includes but is not limited to adding new SKUs, uploading copy/images, creating variations, and editing listing details.
• Perform catalog audits on a quarterly basis to ensure that all listings are effectively optimized.
• Own case management for both our Account Health Specialist and our Production Associate.

Personal Development

• Actively seeks feedback from direct reports and team
• Demonstrate a desire to grow and learn.
• Share in establishing change processes for self as required
• Works well under pressure

Compensation Package & Benefit’s

Starting Pay: 30,000PHP-P32,000 a Month + Benefits
Location: Remote, Work from Home

Working Hours: Monday- Friday 7am-3pm EST

Benefits

•SSS

•PhilHealth

• Pag-ibig

• 13th Month Pay

• HMO

• Group Life Insurance

• Flexible Benefits Monthly Allowance

• 2,500PHP Monthly Internet Allowance

• Paid Holidays

• 6 Paid Sick Leaves and 6 Paid Vacation Leaves per 12 months

* Pre-Screening will be done via Video Call

What are we Looking for?

· Insane writing skills...like a 100 times better than this job description.

· Energetic and passionate about helping people.

· Patient, understanding, and professional in stressful environments.

· Clear verbal and written communication skills within a team.

· Ability to problem solve quickly and effectively with customer satisfaction as top priority.

· Ability to speak, read, and write in English with excellent grammar and spelling.

· Keen attention to detail.

· Identify opportunities for efficiency improvements, and implement effective strategies.

· With amazon seller central experience and background is a must.

· At least 2 years work experience in the same field.

Technology Requirements

• A dedicated quiet workspace at home and with a good internet connection (minimum 25mbs)
• A desktop or laptop computer (3rd generation or higher) at least i3 or equivalent processor at least 8 GB ram and windows 7 and above or MAX OSX operating system
• Headset with extended microphone, a noise canceling headset is a must.
• High- definition (HD) external or integrated webcam with at least 720p resolution