Collection Specialist | Pioneer Account
Viventis Search Asia
- Taguig, PhilippinesFort Bonifacio, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- 20.000,00 PHP - 27.000,00 PHP / monthPHP200002700020000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-03-23T16:00:00+00:00Miêu Tả Về Công Việc
- Collect money thru effective negotiation and relationship building skills
- Must be able to retain training concepts through a 3-4 week training program and apply all concepts when starting on the production floor
- Intermediate math capabilities to analyze, adjust, and communicate to the customer billing information and different payment options
- Ability to communicate in a clear and effective manner with the customer
- Effectively adapt to customer situations, including listening skills, ability to empathize, and provide alternative solutions to help resolve the customers issue
- Problem solving skills to identify root cause to accurately recommend solutions
- Effective negotiation and ability to overcome customer objections
- Able to work flexible work schedule, required weekends and holidays as needed
- Achieve the schedule adherence and compliance expectations
- Meet productivity and call quality standards as set by the business
- Accurately follow VAIG (Verifying All Information Good) and Bad Phone Process
- Ability to demonstrate an understanding and adhere to FDCPA requirements
- Dispute resolution and customer escalation process to be followed consistently
Trình độ tối thiểu
- Graduate of any 4 year college degree preferred. Undergrads are also welcome, they must be at least 2 years in College.
- Fluent with verbal and written English communication
- At least 6 mos. experience in collections
- Amenable to work on night shift
- Willing to work in BGC
Đặc quyền và lợi ích
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Maternity & Paternity Leave
Single Parent Leave
Life Insurance
Medical / Health Insurance
Kỹ năng cần thiết
- MS Office
- Customer Service
- Critical Thinking
- Communication Skills
- Deductive Reasoning
- Performance Management
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Hoàn thành khoá học nghề
- Địa chỉ văn phòng
- Fort Bonifacio, Taguig, Metro Manila, Philippines
- Ngành nghề
- Human Resources / HR
- Vị trí đang tuyển
- 20 vị trí tuyển dụng mới
- Trang web
- https://www.viventis-search.com
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Về Viventis Search Asia
Viventis Search Asia aims to bring forth talents who will add value to our clients' business needs. We pride ourselves in our ability to keep ourselves up-to-date with current market conditions and remuneration trends for the industries we serve.
We invest in technology, adopt the most efficient processes, and develop our network to fulfil our clients` expectations as well the career aspirations of our network of talents. We ensure that every engagement adheres to our core values: honesty, integrity, and trust.
Here at Viventis Search Asia, we partner with our clients and we grow together. It is this philosophy that has enabled our practice to expand from a small business serving the Information Technology industry to the vast coverage today.