Communications Trainer
Viventis Search Asia
- Pasig, Philippines45 San Miguel, 45 San Miguel Ave, San Antonio, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- 40.000,00 PHP - 80.000,00 PHP / monthPHP400008000040000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-01-17T16:00:00+00:00Miêu Tả Về Công Việc
- Monitor calls on Communication, Soft Skills, Process & Compliance Parameters.
- Provide Coaching & Feedback to enhance agent performance.
- Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans.
- Analyze the Coaching / Training needs of the agents & support them in delivery.
- Participate in calibrations to ensure consistent scoring & feedback delivery approach.
- Keep the reps updated on new process changes/updates, improvement initiatives.
- Conduct Compliance, Communication & Process Awareness sessions for new hires.
- Support floor Training Initiatives: Resolution & Communication /Vitality Trainings/RVP etc
- Develop Action plans and report out the improvement process in business reviews.
- Plan & run campaigns to drive Awareness/Improvements on Compliance, Communication & Process.
Trình độ tối thiểu
- At least 2 years experience as a BPO communications trainer
- Customer Service Attitude.
- Conflict resolution skills.
- Technical knowledge of English communication - intonation, syllable, punctuation etc.
- Presentation, Feedback & Coaching skills.
- Analytical bend of mind.
- Receptiveness to change.
- Interest in Role / Motivation factors.
- Amenable to work in shifting schedule
- Willing to work in Ortigas
Đặc quyền và lợi ích
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Kỹ năng cần thiết
- Learning Strategies
- Organizing and Planning
- Performance Management and Coaching
- Change Management
- Interviewing and Hiring
- MS Office
- Problem Solving
Khóa học ưa thích
- Education [English]
- Communication
- Behavioral Sciences [Organizational & Social Systems Development]
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Education and Training
- Yêu cầu học vấn
- Hoàn thành Bằng tốt nghiệp D3
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 45 San Miguel, 45 San Miguel Ave, San Antonio, Pasig, Metro Manila, Philippines
- Ngành nghề
- Human Resources / HR
- Vị trí đang tuyển
- 70 vị trí tuyển dụng mới
- Trang web
- https://www.viventis-search.com
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Về Viventis Search Asia
Viventis Search Asia aims to bring forth talents who will add value to our clients' business needs. We pride ourselves in our ability to keep ourselves up-to-date with current market conditions and remuneration trends for the industries we serve.
We invest in technology, adopt the most efficient processes, and develop our network to fulfil our clients` expectations as well the career aspirations of our network of talents. We ensure that every engagement adheres to our core values: honesty, integrity, and trust.
Here at Viventis Search Asia, we partner with our clients and we grow together. It is this philosophy that has enabled our practice to expand from a small business serving the Information Technology industry to the vast coverage today.