Verint & Symon Specialist (Voice Engineer)
VCC Link, Inc.
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-02-02T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Manage global Contact Center infrastructure – Incident and Change Management
- Incident Management responsibilities include technical work on tickets, analysis of issues, participation in troubleshooting calls, restoring the operational state and then providing improvement ideas
- Change Management responsibilities include whole life cycle of change since the planning and preparation until the actual implementation (at either CLI or GUI)
Trình độ tối thiểu
- Bachelor's Degree in Information Technology, Computer Science or other relevant fieldsBachelor's Degree in Information Technology, Computer Science or other relevant fields
- Expertise on Design, Deployment, Configuration, Upgrade and Troubleshooting of Verint Witness Solutions
- Hands-on Experience on Development/Configuration/Troubleshooting of Symon Wallboard Messages
Nice To Have:
- Exposure to Genesys Framework and Voice Solutions
- Exposure to Nuance ASR and Intervoice IVR
- Good Technical & Functional Documentation skills using Visio/Microsoft Office
- Interpersonal and communication skills (verbal and written)
Kỹ năng cần thiết
- Attention to Detail
- Technical Support
- Computer Hardware Troubleshooting
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Architecture and Engineering
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Địa chỉ văn phòng
- Makati, Metro Manila, Philippines
- Ngành nghề
- Human Resources / HR
- Vị trí đang tuyển
- 5 vị trí tuyển dụng mới
- Trang web
- http://www.vcclink.com.ph
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Về VCC Link, Inc.
Vital Call Center Link (VCC Link), Inc. was established in January 2004, and was incorporated to primarily offer Contact Center and Business Process Outsourcing (BPO) solutions to off shore companies and address all call center and BPO needs: systems, procedure development and set up.
With the increasing demand for qualified workforce, we now focus on training and recruitment. We provide candidates with efficient sales and customer service training, and clients with a consistent supply of top-tier talent.
VCC Link has redefined the recruiting experience. We nurture long-term relationships with our partners and deliver exceptional business results.