TEAM LEAD | Operations, Cebu Office-Based  

As a Team Lead, you are responsible for looking after the operational efficiency of the organization, the performance of each team member, and ensuring all agreed action items are met and delivered. You will provide an exceptional level of client and people management to maintain business excellence and culture through timely staff coaching and guidance.

RESPONSIBILITIES OF A TEAM LEAD

As a Team Lead, you are expected to...

• Conduct monthly catch-ups with the staff to check on their work performance, challenges, and provide feedback on how the operations team can support them better.
• Join coaching sessions
• Serve and implement HR-initiated documentation and disciplinary actions.
• Check up on action plans and ensuring that staff commit to them.
• Maintain a safe and productive work environment.
• Roll out operation policies and updates.

As a Team Lead, you are expected to have...

• Relevant experience as a Team Lead for at least 2 years.
• Excellent verbal and written communication skills.
• Computer proficiency: the ability to navigate seamlessly between MS Office (especially Excel and Word), Web-based applications, Outlook, Gmail, Google Drive, Google Docs & Google Sheets.
• General knowledge of Australian life insurance is a PLUS.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.