Customer Operations Head
UniPeso Financial Technology Co.Ltd
- Makati, PhilippinesUnit 701A, Salcedo One Center Building, 7th/F 170 Salcedo Street, Legaspi Village, Makati City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
We are looking for a highly motivated Customer Experience Manager to help us build and lead a world class customer service and collections team. This role is focused on developing and driving a team to provide world class customer experience throughout the customer lifecycle. The Customer Experience Manager is responsible for establishing procedures and reporting, hiring and training customer service agents, coaching, setting expectations, measuring performance, and upholding all of AsiaKredit’s expectations.
Trình độ tối thiểu
- A minimum of 2+ years of Customer Service experience
- Proven success with training, QA, business process improvement, and workforce planning experience
- Understanding of consumer finance lending
- Proven ability to deploy set standards, procedures and policies
- Expertise utilizing data to make decisions and drive management decisions
- Experience working in a matrix environment
- Willingness to take on a key function of our organization and desire to bring best in class servicing to all of AsiaKredit
- Ability to manage a CRM (Zendesk preferred) and Telephony system or contact center management experience
- Knowledge of the financial services industry (Know Your Customer, financial compliance, etc.)
- Project management skills, ideally Six Sigma training
- Experience working with an international team
- Comfortable with ambiguity
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- Accounting and Finance
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Unit 701A, Salcedo One Center Building, 7th/F 170 Salcedo Street, Legaspi Village, Makati City, Makati, Metro Manila, Philippines
- Ngành nghề
- Financial Technology Service
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.cashlending.ph
Về UniPeso Financial Technology Co.Ltd
one of the first Fintech platform in the Philippines which can fully operate through mobile app.
We provide safe, fast and convenient financial service to Filipino people based on mobile internet security technology and big-data analysis innovation:
Rapid and excellent service
Only 5 minutes for application and 15 minutes for geting money through your bank account.
Simple and no guarantee needed
Only 4 steps in application process just by mobile service, no mortgage or guarantee needed.
Safe and transparent
All-round protection for your information's safety and clearly informed of terms and conditions.
"Credit makes life better"