Customer Service Representative (Local Account)  

About the job:

At the core of the Uber business is customer support. Our organization understands that the way we handle the most compelling, most challenging rider and partner-driver concerns has measurable impact on our business.

This is why Uber is now looking for Customer Service (Community Operations Specialists), who will champion rider and partner-driver support efforts for different cities globally.

At Uber, we do everything possible to make Uber unlike any other company out there by means of providing amazing support for both riders and partner-drivers. We're always looking for unique and exciting ways to resolve the most challenging problems riders and partners in cities we operate in encounter. Through excellent support, we take dissatisfied riders and turn them into our most passionate evangelists; We will always work to have riders ride an Uber again and again. We also empower the livelihoods of our partners; We make sure that we take care of any concerns Uber partners may have so they can get out on the road and move riders around cities.

This role is about taking support to a whole new level, spreading UberLove all over different cities globally.

What you'll do:

You will be at the forefront of rebuilding Uber to be a brand not only known for its amazing product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging and phone

Be the charming, natural problem-solver the riders and partner-drivers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that riders and partner-drivers will rave about the brand and will advocate for us to get more people to be users of the app.

Be goal-oriented not only for the company and our vision, but also for your career. As you grow within the organization, you proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we embrace new ideas and constant change.

Here are the kinds of skills we're looking for:

• A bachelor's degree from any field. Fresh graduates are welcome to apply.
• Work experience in customer-centric industries (ex. Hotels, airlines, banking) is preferred.
• Excellence in both written and spoken English with exceptional comprehension and writing skills.
• Excellent problem solving skills, ability to connect effectively what users are asking for with answers to their true issues.
• To be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with Uber.
• A willingness to work on different shifts, totaling 40 hours per week, including weekend and weekly evening shifts.