Customer Service Associate  

Tripaneer.com is looking for full-time Customer Service Associate with customer service or help desk experience.

Location: Any location of your choice (anywhere in the world) with a reliable and fast internet connection.

As a Customer Service Associate, you are committed to delivering excellent customer service. Our focus is to build trust and relationships with our customers to increase customer satisfaction. We are looking for people with the right personalities and not just the right skills.

• Email conversations with customers
• Process new inquiries and reservations
• Telephone conversations with customers (inbound/outbound)
• Chat conversations with customers
• Handle issues in the best interest of both customer and company
• Administrative support

Your level of responsibility and tasks will grow quickly based on performance excellence. We are also looking for people who can develop on a personal and professional scale along with our growing business.

You will receive an intensive training to ensure that the work is clear for you. We will make sure the work is well prioritized and scoped for you to deliver a successful work. You will be submitting daily progress reports and we will have weekly VoIP conference calls. When needed, we will have email or direct telephone contact. You will maintain our high-quality standards in every aspect of the job.

You will be working from your home or any other location of your choice. Your\ will be working on a shifting schedule (5 days a week, including weekends).

• Candidate must possess at least a Bachelor's Degree, any field.
• Fresh graduates / Entry level applicants are encouraged to apply.
• Excellent English (US) written & verbal communication skills.
• Excellent computer (Microsoft Office) skills.
• Ability to stay focused while working on large tasks, while retaining close attention to detail.
• Ability to work independently, be proactive and use own initiative.
• Ability to learn on the fly, and have the drive to grow on a personal and professional scale.
• Willingness to work a shifting schedule within American time zones (5 days a week, including weekends).

Plus-points:

• 1+ years of experience in a customer service or help desk capacity
• Experience with VoIP and other online communication systems
• Experienced using a range of online tools and services (e.g.wikis and blogs).
• Experience living/traveling in an English speaking country.