Service Desk Associate
Trends Group, Inc.
- Makati, Philippines23rd Floor, 105 H.V. Dela Costa , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- 15.000,00 PHP - 18.000,00 PHP / monthPHP150001800015000MONTH
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Duties and Responsibilities
The 24/7 Service Desk Associate acts as the frontline of defense, single point of contact for all case update and responsible for monitoring support tickets from creation to closure. Focuses on improving the efficiency of support services and meeting SLAs.
• Responsible and Accountable for Incident and Service Request ticket creation
• Expected to keep an accurate and up-to-date log of each incident that is reported, including the category/type of incident.
• Coordinate with necessary resources to drive closure of tickets
• Coordinates with the needed resources to ensure customer requirements are met.
• Escalation Management: Incident must be addressed at the right level
• Ticket Management: Incident and Service Request
• Ticket Monitoring: Change and Problem
• Perform other tasks and responsibilities that may be assigned by the Customer Care Group Head from time to time.
Trình độ tối thiểu
Qualifications
A. Minimum Education
• Bachelor’s degree in computer science or technology-related field
B. Minimum Experience/Training
• Fresh graduate or minimum 2 years’ experience in service operations.
C. Competency
• Good interpersonal skills
• With integrity
• Effective in problem-solving; decision making
• Highly procedural and methodical
• Computer literate in MS Word
• Computer literate in MS Excel
Đặc quyền và lợi ích
- Work from Home
- Special Leave Benefits for Women
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
Kỹ năng cần thiết
- Telephone Skills
- Attention to Detail
- Customer Service
- Time Management
- Data Encoding / Data Entry
- Computer Literacy / Basic Computer Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Administration and Coordination
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 105 H.V. Dela Costa, Makati, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 3 vị trí tuyển dụng mới
- Trang web
- http://www.trends.com.ph