Desktop Support | Davao  

• Provide desktop support and resolve problems related to desktop and escalate to Level 2 System Support when needed.
• If issues are related to applications he shall be responsible in escalating them to appropriate group handling applications and issues related to network shall be escalated to Network support
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment and shall inform the appropriate group for any hardware needed
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all Equipment, software and software licenses
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Follow Client's Incident, Service Request and Change Management process and policies.
• Setup and Maintenance of desktops, laptops, phones, printers, peripherals and mobile devices including windows and apple platforms.
• Maintain Hardware inventory at assigned locations

A. Minimum Education

• Graduate of any of the following course: BS in Information Technology, Computer Engineering, or Electronics and Communications Engineering

B. Minimum Experience/Training :

• · Minimum of 1 year experience in Desktop Supports

C. Competency

• No Certifications required

Working Conditions

• Six (6) Will be deployed at NCR/BGC, 1 at Cebu and 1 at Davao.