Tier 3 Support Engineer
Transnational E-Business Solutions Inc.
- Taguig, PhilippinesTDG InHub, AFP RSBS Industrial Park. HMRID Property, Km 12, East Service Road, Western Bicutan, Taguig City, AFP – RSBS Industrial Park, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- 50.000,00 PHP - 68.000,00 PHP / monthPHP500006800050000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
The Support Escalation Engineer (Tier 3) holds a cyber security or like certificate, supports multiple products and works with team experts including development to solve escalated issues for the worldwide support team.
- Solve and manage escalated customer issues
- Can create and troubleshoot PowerShell scripts.
- Ability to write SQL queries and understands database structure
- Provide team mentoring and leadership
- Research and solve complex issues
- Work closely with Team Lead to meet SLA and custoer requirements
- Creation of technical documents and articles for team and customer use
Trình độ tối thiểu
- 2 or 4 year degree is required
- More than 3 years of experience is software customer service and support experience is required.
- More than 2 years of using or performing administration of Microsoft SharePoint preferred.
- Knowledge of O365, Azure and cloud solutions is a plus.
- Excellent interpersonal. and verbal English communication, writter and presentation skills required.
Đặc quyền và lợi ích
- Retirement Benefit Plans
- Medical / Health Insurance
- Paid Holidays
- Life Insurance
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- TDG InHub, AFP RSBS Industrial Park. HMRID Property, Km 12, East Service Road, Western Bicutan, Taguig City, AFP – RSBS Industrial Park
- Vị trí đang tuyển
- 5 vị trí tuyển dụng mới
- Trang web
- https://tesi.com.ph/TESI/
Về Transnational E-Business Solutions Inc.
TESI is at the forefront of digital transformation. Equipped with the innovation vision, our goal is to help turn your vision into reality. With over 100 technology professionals and 20 years of experience specializing in building quality, customizable solutions using agile project management tools and leading technology platforms, TESI is your partner in digital innovation. Our team has vast experience in building web & mobile solutions across various business verticals three times faster than the competition. TESI also offers off-the-shelf solutions and is a fast-growing provider of HR & Payroll solutions. Not limiting itself to building tech solutions, TESI is also at the driver's seat in making the Philippines an offshore haven, servicing clients around the globe.