Senior Service Desk Engineer
Transnational E-Business Solutions Inc.
- Taguig City, PhilippinesWestern Bicutan, Taguig City, Metro Manila, PhilippinesTaguig CityMetro ManilaPhilippinesPhilippines
- 40.000,00 PHP - 50.000,00 PHP / monthPHP400005000040000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Serving as a leader and technical escalation point of contact for Service Desk Engineers.
- Learning a ton, being faced with new challenges every day, and gaining exposure to all of the most cutting-edge technologies.
- Providing telephone/email technical troubleshooting support to the entire Dataprise customer base of about 1,000 small-medium sized businesses. Our customers require IT support ranging from supplemental support to total IT management.
- Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.
- Taking ownership of customer incidents by providing telephone/remote/email support to Dataprise clients.
- Performing advanced troubleshooting and resolving various technical issues related to computer hardware and software problems.
- Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Mac’s, workstation and network connectivity issues, Exchange Server, and
- Microsoft Office Applications and the latest versions of the Microsoft Office suite.
- Following up on open tickets, keeping the clients informed of any updates to their tickets along the way.
- Keeping client documentation up to date as needed.
- Recognizing, predicting, and communicating potential issues and possible failure points in client systems and processes.
Trình độ tối thiểu
Our ideal Senior Service Desk Engineer has:
- A strong desire to learn and focus to ensure we are helping our clients win with IT.
- A true passion and drive for creating an unmatched customer service experience.
- The ability to deliver excellence independently and as a team and excel in a fast-paced environment.
- A few years of related experience, ideally working with external clients in the Managed Services or IT Services industry.
- Strong technical aptitude and advanced hands-on experience with the following technologies: Windows Server,
- Exchange Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Microsoft Office Application and
- Microsoft Office. Even better, if you have hands on experience with Citrix, Mac’s, and Small Business Server.
- Stellar communication and the ability to speak clearly and explain just about anything to anyone over the phone and/or in writing.
- The availability to work flexible hours.
- A Bachelor's Degree in a related field.
- Industry certifications such as CompTIA: A+, Network +, Microsoft: MTA, MCSA-Office365, MCSA-Windows Server, MCSA-SQL Server, MCSE-Server Infrastructure, MCSE-Exchange Server, Cisco: CCNA, Citrix: CCA, VMWare: VCP.
Đặc quyền và lợi ích
- Retirement Benefit Plans
- Medical / Health Insurance
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- AFP-RSBS Industrial Park, 1630 Taguig City, Philippines
- Vị trí đang tuyển
- 0 vị trí tuyển dụng mới
- Trang web
- https://tesi.com.ph/TESI/
Về Transnational E-Business Solutions Inc.
TESI is at the forefront of digital transformation. Equipped with the innovation vision, our goal is to help turn your vision into reality. With over 100 technology professionals and 20 years of experience specializing in building quality, customizable solutions using agile project management tools and leading technology platforms, TESI is your partner in digital innovation. Our team has vast experience in building web & mobile solutions across various business verticals three times faster than the competition. TESI also offers off-the-shelf solutions and is a fast-growing provider of HR & Payroll solutions. Not limiting itself to building tech solutions, TESI is also at the driver's seat in making the Philippines an offshore haven, servicing clients around the globe.