ICT Service Desk Analyst
Transnational E-Business Solutions Inc.
- Manila, PhilippinesPort Area, Manila, Metro Manila, Philippines, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- As a member of our skilled ICT Service Desk team, you will deal daily with ICT related questions, requests or incidents via phone, mail or ticketing system (TopDesk).
- You will manage ICT related (first or second line) issues that occur in our head office, management companies or onboard our vessels. In more detail this entails:
- Registering, updating and keeping track of issues in the ticketing system.
- Solving “easy fix” issues yourself and corresponding with internal business applications and infrastructure teams or third‐party partner on more complex issues.
- Communicating and guiding our employees through problematic situations to solve them as soon as possible.
- You will monitor and prioritise issues to solve them, together with your colleagues in our business applications and infrastructure teams.
- You will Image laptops, desktops and iPhones for new starters.
- You will coordinate ICT lifecycles on board our vessels.
- Takes initiatives for improving the ICT environment, processes and services.
- Occasional travel to management companies and/or vessels is required.
Trình độ tối thiểu
Who are we looking for?
Our preferred candidate has:
- An MBO 4 degree in Information Technology or equivalent;
- Minimum one-year experience in a similar position;
- Competencies: customer focus, stress-resistant, problem-solving, team player, accuracy, planning, and organization
- Experience in an international environment;
- Excellent verbal and written communication skills in English.
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Port Area, Manila, Metro Manila, Philippines
- Vị trí đang tuyển
- 5 vị trí tuyển dụng mới
- Trang web
- https://tesi.com.ph/TESI/
Về Transnational E-Business Solutions Inc.
TESI is at the forefront of digital transformation. Equipped with the innovation vision, our goal is to help turn your vision into reality. With over 100 technology professionals and 20 years of experience specializing in building quality, customizable solutions using agile project management tools and leading technology platforms, TESI is your partner in digital innovation. Our team has vast experience in building web & mobile solutions across various business verticals three times faster than the competition. TESI also offers off-the-shelf solutions and is a fast-growing provider of HR & Payroll solutions. Not limiting itself to building tech solutions, TESI is also at the driver's seat in making the Philippines an offshore haven, servicing clients around the globe.