Scheduling Workforce Manager (Bacolod)
Transcom
- Bacolod, PhilippinesLas Fiestas, Pasig, Metro Manila, Philippines, Bacolod, Western Visayas, PhilippinesBacolodWestern VisayasPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Responsible for ensuring integrity and consistency of set WFM processes/procedures
- Responsible for managing a dedicated team of Scheduling Analysts
- Maintain confidentiality on information, objectives, and practices of Transcom and its clients
- Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals
- Team Management
- Team Leadership
- Coaching and Mentoring
- Staff Management and Development
- Campaign Performance Management
- Customer Focus (Client)
- Customer Focus (Operations)
- Communication and Networking
Trình độ tối thiểu
Work Experience:
- At least 5 years of Workforce experience in a vendor/BPO environment (Not captive/in-house).
- Minimum 2-year experience as a Workforce Manager responsible for at least 10 LOBs and/or 1000 FTEs
Skills Requirements:
- With extensive experience in eWFM and Verint
- Extensive experience in Scheduling & Forecasting
- Effective communication skills and hands-on management style
- Ability to collaborate and support Operations through direct and proactive communication.
- Demonstrates sound arithmetic, analytical and problem solving skills.
- Engages with the client directly on behalf of OPS in the daily/weekly meetings
- Works independently with minimal supervision and supports Operational requirements
- Adapts to workload and multitasks with attention to detail in a dynamic environment
- Has a right attitude and approach to challenges; responds positively to constructive criticism
Đặc quyền và lợi ích
- Mobile Phone Discount
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Single Parent Leave
- Gym Membership
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Paid Bereavement/Family Leave
- Free Lunch or Snacks
- Life Insurance
- Paid Vacation Leave
- Child Care Benefits
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Araneta Ave, Barangay Tangub, Bacolod, Negros Occidental
- Ngành nghề
- Customer Service
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://ph.transcom.com/en
Về Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.
We are 30,000 customer experience specialists at 53 contact centers across 22 countries, delivering services in 33 languages to over 400 international brands in various industry verticals.
Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty, and additional sales while also adding insights and value to our clients' business operations.