Customer Care Support Associate
Toyota Motor Philippines Corporation
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- 18.000,00 PHP - 21.000,00 PHP / monthPHP180002100018000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-04-29T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Ensures swift, sure and sincere handling of customer inquiries and concerns.
- Conduct regular audit to dealer Customer Relations Department and Key Performance Indicators.
- Monitor and assist dealers in resolving customer concerns.
- Provide concerned departments timely feedback through the Voice of the Customer (VOC).
- Records and database management.
- Preparation/document internal processes and Standard Operating Procedures.
- Promote Customer Service and complaint handling activities in the entire Toyota network.
- Provides assistance and conduct training to dealers on complaint-handling and CS-related matters.
Trình độ tối thiểu
- Candidates must possess a degree in Business/Commerce (Marketing, Management, or any other business-related courses)
- Experience in Customer Service or call-center operations is an advantage.
- Skilled in the use of Microsoft Office applications (Word, Excel, and PowerPoint).
- Has good excellent interpersonal and relational skills.
- Has good communication skills - oral and written English.
- Fresh graduates are welcome to apply.
- Must be willing to work in Makati City.
Đặc quyền và lợi ích
Retirement Benefit Plans
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- Report Writing
- Processing Information
- Customer Service
- Process Improvement
- Problem Solving
- Communication Skills
- Decision-Making
Khóa học ưa thích
- Psychology
- Business Administration [Business Management]
- Marketing
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Administration and Coordination
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- G.T. International Tower, Makati, Metro Manila, Philippines
- Ngành nghề
- Automotive - Manufacturing
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.toyota.com.ph
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Về Toyota Motor Philippines Corporation
Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line- up of 21* Toyota models. It has 71* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.
TMP was incorporated on August 3, 1988 as a joint venture of the following business entities:
GT Capital Holdings, Inc. (51%)
Toyota Motor Corporation (34%)
Mitsui & Co., Ltd. (15%)
TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to a number of investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan and other parts of the world. The Marketing Office of TMP is located at the 28th and 31st floors, GT Tower International, Makati City.
TMP currently produces the best-selling Innova and Vios. Its existing manufacturing plant has the capacity to produce over 55,000* units per year on two-shift production operations.
TMP operates with ten (10) organizational units: Marketing, Manufacturing, Production Control & Logistics, General Administration, Comptrollership, Treasury, Purchasing, Corporate Affairs, Vehicle Logistics and Affiliate Operations Support & Audit.
The company’s regular and outsourced manpower is composed of 3,695* Team Members.
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*as of end-December 2019