Workforce Management Specialist
Tokopedia
- South Jakarta, IndonesiaTokopedia Tower. Jl. Prof Dr. Satrio Street Kav. 11, 52nd Floor, Kelurahan Karet Semanggi, Kecamatan Setiabudi, RT.3/RW.3,12940, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-03-18T17:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Analyze trends within assigned operations, including contact volumes, contact patterns, including contact volumes, contact patterns, staff productivity, staff capacity and resource allocation and use the analysis results to forecast contact patterns across all channels.
- Partner with business leaders to ensure the staffing plan is achieved
- Take proactive steps to ensure proper staffing levels through all daily intervals
- Able to make an improvement to update current workflow to make more effective
- Reporting and analyzing the effectiveness of schedule and gap between forecast & actual data per channel
Trình độ tối thiểu
- Minimal 1-year experience
- Must be proficient in Microsoft Office and Excel product
- Knowledge in SQL Server Management is a plus
- Strong collaboration, communication and organizational skills
- Flexible and able to work multitasking
- Strong analytical and problem-solving skill
- Have experience in analyzing, interpreting and summarizing complex data as it relates to the service center (email, social media, call center)
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Management and Consultancy
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- South Jakarta, DKI Jakarta, Indonesia
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Về Tokopedia
Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. We are the leading marketplace in Indonesia; we encourage millions of merchants and consumers to participate in the future of commerce.
Our vision is to build an ecosystem where everyone can start and discover anything with ease.
We are holding to these three principles that drive us forward. We call them our DNA, the traits that embody who we are as Tokopedia Nakama: Focus on Consumer, Growth Mindset, and Make it Happen, Make it Better