Service Recovery (Operational)
Tokopedia
- South Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2019-12-15T17:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Doing daily activity as SRM URT Staff to recover user bad experience in Tokopedia based on the predefine parameter
- Work with related stakeholders to solve the issue ASAP and collect the data related to it (financial loss, misshandling, etc)
- Maintain good communication with ops stakeholders and able to smoothing the recovery process
- Visiting user based on the predefine parameter for recovery
- Manage merchandise and items for recovery and reporting weekly or monthly stocking report
- Monitoring, controlling and take the responsibility for media mention and quick response team process answer and improvement
Trình độ tối thiểu
- Bachelor Degree from any field
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Able to speak and write in english fluently
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- South Jakarta, DKI Jakarta, Indonesia
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Về Tokopedia
Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. We are the leading marketplace in Indonesia; we encourage millions of merchants and consumers to participate in the future of commerce.
Our vision is to build an ecosystem where everyone can start and discover anything with ease.
We are holding to these three principles that drive us forward. We call them our DNA, the traits that embody who we are as Tokopedia Nakama: Focus on Consumer, Growth Mindset, and Make it Happen, Make it Better