Quality Assurance Analyst
Telan Business Solutions
- Pasig, Philippines81 West Capitol Drive, Brgy Kapitolyo Pasig, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-07-01T16:15:07.310866+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Assess the quality performance of individual employees to determine trends in both company and client performance.
- Provide the following:
- Valuable information that may be used as refernce for planning training and incentive programs to improve individual and team performance.
- Reports to Operations that will identify quality highlights and opportunities that will promote sustainable business and client partnership.
- Improve employee performance with personalized, innovative coaching sessions and up-skill training.
- Identify effective strategies through their call handling time, procedure and first call resolution that may lead to increase in efficiency and decrease in operating costs.
- Regularly calibrate with client partners, appropriate industry, and company regulations.
Trình độ tối thiểu
- At least college level or college graduate.
- At least 1-2 years experience in the same capacity, preferably in a Collections Agency, Bank, and a Lending Institution.
- Good analytical skills.
- Excellent communication skills.
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Legal
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- 81 West Capitol Drive, Brgy Kapitolyo Pasig, Pasig, Metro Manila, Philippines
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
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Về Telan Business Solutions
Telan Business Solutions is a fast growing local BPO. Its Collection Division has 400 employees and is considered as one of the most trusted collection entities in the country. Recently, the company has ventured into Sales.