Senior Operations Manager | Quezon City  

Responsibilities:

• Oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns.
• Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
• Responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain open line of communication between staff and senior management.
• Manages and staffs the operations assigned.
• Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
• Develop individual & team goals and implement plan to carry out objectives.
• Guide Operations Managers in meeting of all team & individual goals.
• Ensure compliance with all established policies and procedures.
• Assist the Operations Director in crafting operations procedures.

• At least 3 year(s) of working experience in the related field is required for this position; preferably Senior Manager/Director specializing in BPO Operations and Management or equivalent.
• Has handled at least 600 FTEs
• Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master's Degree, any field.
• Strong computer skills required, especially in using MS Office applications.
• Should have a track record of meeting targets and delivering on targets.
• Excellent verbal and written communication and customer service skills.
• Ability to multi-task and work in a fast paced, high stress environment.
• Ability to build productive business relationships with clients.
• Strong organizational, analytical and managerial skills.
• Must possess a professional, courteous, and resilient attitude.