Critical Customer Care
Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-09-02T17:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Prepare log, categorize and follow up resolution of customer complaints to resolve it properly align with prevailing procedure.
- Prepare materials for complaints committee to ensure all the material is appropriate and accurate.
- Prepare internal and external reporting on complaints to ensure all the information is accurate and prepared in timely manner.
- Handling complaints
Trình độ tối thiểu
- Strong problem solving skill
- Excellent communication skills (by phone call, email, and face to face)
- Pleasant personality with positive attitude and self motivated
- Willing to work in shift, weekend and public holiday
- English communication (Advanced)
- MS Excel knowledge (Advanced)
- MS Powerpoint knowledge (Advanced)
- Experience in process quality control and measurements
- Experience with managing documents
- Experience with setting Service levels, KPIs and thresholds
- Experience from Operations
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Vị trí đang tuyển
- 10 vị trí tuyển dụng mới
- Trang web
- http://career.homecredit.co.id
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Về Home Credit Indonesia (Recruitment Page for Operators, Agents and Team Leaders)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.