Customer Champion
STORM Technologies
- Pasig, PhilippinesUnit 606 Centerpoint Bldg. Garnet Road, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Support (Problem solving & resolutions)
- Serves as the lead point of contact for all customer account management matters
- Builds rapport and answers customers’ inquiries via e-mail (ticketing system) and phone
- Provides customers what they need to know and remains fully engaged in addressing their concerns
- Works on validations and records management
- Helps customers on their usual concerns: item follow ups, new item suggestions, delivery concerns, reimbursements, stocks availability, orders with concerns, log in issues, enrollment, warrant
- Accounts Management (System maintenance & data analysis)
- Responsible for working other teams in developing existing client relationships
- Analyzes data for the improvement of the processes in the supply chain
- Caters to customers’ account issues, product and system inquiries to delivery schedule - passionate in solving our clients’ concerns.
- Works with other team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
- Handles issues on: DTI escalation, system errors/bugs, points deduction/addition, lost items, over thirty (30) days, defective/returned items, wrong items, misadvertisement
Trình độ tối thiểu
- Excellent communication skills
- Empathy; helpfulness in being able to see themselves in the customer’s shoes
- Ability to get the point across quickly and politely (always politely)
- Ease, patience and optimism in resolving issues
- Knowledgeable in Microsoft Excel
- Fresh graduates are welcome to apply
- Possesses good problem solving skills
- Has passion and excitement for team work
- Capable to work under extreme pressure
- Has strong self-learning skills
Đặc quyền và lợi ích
- Flexitime
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Retirement Benefit Plans
- Medical / Health Insurance
- Employee Discounts
Kỹ năng cần thiết
- Organizing and Planning
- Persuasion and Negotiation
- Problem Sensitivity
- Email Support
- Customer Service
- Critical Thinking
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Unit 606 Centerpoint Bldg. Garnet Road, Pasig, Metro Manila, Philippines
Về STORM Technologies
STORM is the fastest-growing HR-technology startup in the Philippines. We serve over 100,000 employees of the country's top companies including Coca-Cola, Nestle, Sun Life, and more. With innovation at our core, we continuously develop and improve HR solutions powered by cutting-edge technology.
Flexibility is our business - after all, we’re the largest provider of flexible benefits in the country. It’s also part of our culture. Enjoy a flexible working schedule and environment while maintaining accountability for your projects. At STORM, we believe in giving you the space and opportunities to hone your skills, learn new ones, and work toward your personal goal as you contribute to the company’s growth.
In everything we do, we make sure to uphold STORM’s values of entrepreneurship, relentlessness, hanep service, learning, fun, and, above all, Christ-centeredness.
We’re looking for fresh talents to #BraveTheSTORM and join our team.
Grow with us doing work that matters.