IT Specialist
Stefanini Philippines Inc.
- Makati, Philippines30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
As an Information Technology (IT) Specialist, you will have responsibilities as a Senior Help Desk Technician and Deskside Technician. You will be the first point of contact for all IT service desk incidents and requests in a fast-paced professional environment requiring the highest level of customer service. In this position, you will field customer calls, troubleshoot, document, and resolve IT related issues. You will also work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met. This position is intended to be responsible for a higher level of support and will also aid in a decrease in the number of walk-ups for onsite Deskside Technicians.
Responsibilities:
- Answer incoming calls, process all email requests received process live chat requests, and log all customer questions and issues accurately and efficiently into the ticketing system.
- Troubleshoot hardware, software, and network related issues.
- Provide restorative or maintenance actions to resolve end-user issues.
- Assist with defining and documenting knowledge base articles.
- Assist with special project work as needed.
- Escalate problems to the next level of support when necessary.
- Consistently meet or exceed advanced individual IT SD and customer service metrics required.
Trình độ tối thiểu
- 2 years of IT support experience in:
- Troubleshooting hardware, software, and networking related issues.
- MS Office 2003 and/or 2007.
- Windows Active Directory.
- Proven Senior level Customer Service experience in the IT field, handling challenging, and unique situations.
- Excellent verbal and written communication skills.
- Solid documentation skills.
- Ability to:
- Effectively communicate technical information to non-technical audiences.
- Complete special projects/assignments with minimal supervision.
- Search internally/externally for support information.
- Team and customer-oriented attitude.
- Shift flexibility performing services for a 24 x 7 Global customer.
- Outstanding attendance and schedule adherence.
Đặc quyền và lợi ích
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Employee Discounts
- Transportation Allowances
- Performance Bonus
Khác
Attendance Bonus
Kỹ năng cần thiết
- MS Office
- Computer Networking
- Windows Server
- Active Directory
- Technical Support
- Computer Troubleshooting
- Computer Hardware Troubleshooting
Khóa học ưa thích
- Information Technology
- Computer Science
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Hoàn thành khoá học nghề
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- 30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, Philippines
- Ngành nghề
- Outsourcing / Offshoring
- Vị trí đang tuyển
- 5 vị trí tuyển dụng mới
- Trang web
- https://stefanini.com/en/