Senior Helpdesk Technician
Stefanini Philippines Inc.
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- 25.000,00 PHP - 30.000,00 PHP / monthPHP250003000025000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Provide professional end-user support via telephone, email or websites
- Provide restorative or maintenance actions to resolve end-user problems
- Responds to end-user problems based on standard procedures
- Will be responsible for advanced technical issues such as call escalations and other issues that require a higher degree of knowledge to resolve
- May be responsible for ensuring systems are configured properly
- May act as a resource for more complex end-user issues
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
Trình độ tối thiểu
- Candidate must possess a Vocational Diploma / Short Course Certificate or a Bachelor's/College Degree in any field.
- Excellent written and spoken English communication skills
- 2+ years experience as a Helpdesk Technician or equivalent
- Must have prior experience supporting Windows 7/10 and Mac OS X 10.8 and above
- Requires excellent customer service skills
- Solid foundation of Personal Computer experience
- Troubleshooting capability
- Overall knowledge of desktop productivity products
- Ability to work in a team environment
- Proven ability to remain flexible in a changing environment
- Must be amenable to work on Shifting Schedules, Holidays and Weekends
- May require additional project-specific training
Đặc quyền và lợi ích
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Maternity & Paternity Leave
- Single Parent Leave
- Special Leave Benefits for Women
- Life Insurance
- Medical / Health Insurance
- Medical, Prescription, Dental, or Vision Plans
- Transportation Allowances
- Performance Bonus
Khác
- Attendance Allowance
Kỹ năng cần thiết
- Mac OS
- Computer Troubleshooting
Khóa học ưa thích
- Certificate in Information Technology
- Information Technology
- Associate in Computer Science [Programming & Cisco Networking Technology] (Two-Year Program)
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Hoàn thành Bằng tốt nghiệp D3
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Makati, Metro Manila, Philippines
- Ngành nghề
- Outsourcing / Offshoring
- Vị trí đang tuyển
- 5 vị trí tuyển dụng mới
- Trang web
- https://stefanini.com/en/
Về Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
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