Support & Development Engineer  

Specific duties and responsibilities:

• Applies advanced technical expertise using standard operating and diagnostic procedures to resolve issues.
• Performs issue investigation and fixes.
• Analyzes and resolves incident reports.
• Performs service requests.
• Explores new tools and technologies and develops new ones.
• Replicates customer reported issues to provide validation of defects to engineering for repeat issues.
• Participates in product testing to assist in the new product release process.
• Reviews, validates, and creates internal and external documents for internal dissemination.
• Analyzes customer calls and cases to identify problems in the field and assess core areas for improvement. Prioritizes these changes to support the reduction of identified issues.
• Creates knowledge base articles and implements the plan to address common and recurring issues.
• Track and maintain reports on issues and cases for specific products.

• 3+ years of software development using Java
• Experienced in Java EE technologies and Spring frameworks
• Knowledgeable in DB related technologies such as SQL DDL statements, SQL DML queries, Triggers, Stored Procedure, Replication, etc.
• Knowledgeable in web-related technologies such as HTML, javascript, css, scss
• Bachelor's degree in computer science, computer engineering, math or equivalent technical discipline or equivalent technical experience.
• Knowledgeable in SDLC methodologies such as Waterfall and Agile
• Good written and verbal communication
• Good analytical and problem-solving skills
• Knowledgeable in basic accounting concepts
• Customer service skills
• Familiar with Windows and Unix scripting