Product Manager | Team Lead for QA and Support
Squadzip (Digital Space Explorer, Inc.)
- Makati, Philippines5th Floor Microlab Building, 1157 Rodriguez Avenue Bangkal, Makati, National Capital Region (Metro Manila), PhilippinesMakatiNational Capital Region (Metro Manila)PhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
The Product Manager - Team lead for QA and Support is the steward of the customer experience at Squadzip, entrusted with preserving and improving customer experience of our users/customers by leading by example and fostering the culture of continuous improvement and chasing after customer happiness.
Responsibilities:
- Monitor and maintain customer support and QA related service levels and performance metrics..
- Take ownership of major customer support and troubleshooting issues and follow through till eventual resolution.
- Oversee and participate in the team's handling of day to day support and Quality Assurance testing. - Leaders on our team, lead by example and are expected to dive in and get their hands dirty
- Mentor, and develop team members, lead by example, and nurture a culture of accountability and extreme ownership of their goals and responsibilities.
- Ensure timely, thorough and diligent completion of Quality Assurance Testing done by the team in order to ensure timely completion of projects.
Be part of a “not so corporate” organization, that has recently embarked on an exciting journey, where you will be challenged to be creative and innovative on a daily basis. The future is bright and sunny and we are looking for a few individuals to help us shape it.
Trình độ tối thiểu
- At least 2 years of experience in the field of customer care/customer support role.
- Preferably with management or team leadership experience.
- Strong client-facing, business correspondence skills.
- Advanced problem solving, troubleshooting aptitude.
Đặc quyền và lợi ích
- Work from Home
- Medical / Health Insurance
- Paid Sick Leave
- Paid Vacation Leave
- Performance Bonus
- Flexitime
- Transportation Allowances
- Maternity & Paternity Leave
Kỹ năng cần thiết
- Business Correspondence
- Usability Testing
- Quality Assurance
- Customer Service
- Problem Solving
- Leadership skills
Khóa học ưa thích
- Marketing Communications
- Management
- Communication Arts and BS Marketing Management
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 5th Floor Microlab Building, 1157 Rodriguez Avenue Bangkal
- Ngành nghề
- Computer Software / Engineering
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://squadzip.com
Về Squadzip (Digital Space Explorer, Inc.)
Be a part of a "not so corporate" organization that is continuing to embark on an exciting journey.
Squadzip, our SaaS platform, has been launched to our enterprise clients and has received praise for its fresh and unique approach to addressing real felt pains of sales, operations, and service organizations, as well as its simplicity in adoption and implementation.
Squadzip is the first co-investment of Kickstart Ventures and Plug and Play Tech Center in the Philippines. In only a few years since we opened office, Squadzip has found itself as an invaluable tool for businesses in multiple industries and locations. Today, Squadzip has positioned itself to be the "Digital Extension of the Office", where teams can stay on top of their work and be productive from anywhere.
This is a place where you will be challenged to be creative and innovative on a daily basis. The future of digitalization is bright and sunny and we are looking for the bold few to help us shape it.