Customer Success Manager
Squadzip (Digital Space Explorer, Inc.)
- Makati, Philippines5/F Microlab Building, 1157 Rodriguez Avenue, Bangkal Makati, Makati, National Capital Region (Metro Manila), PhilippinesMakatiNational Capital Region (Metro Manila)PhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Responsibilities:
- Effectively lead the Customer Success Team and evaluate their performance regularly
- Ensure service levels are consistently exceeded
- Improve current process and establish best practices from onboarding, to engagement to retention
- Provide customer feedback to the appropriate internal teams
- Work with customers, guiding them through the customer journey and fostering a positive connections
- Mediate between clients and the organization
- Lead and support effective product training sessions
- Exhibit product mastery and provide business consultancy services to all internal and external customers
- Implement Squadzip and train prospective customers in effectively using the platform
- Advise team members for possible configurations for client tenants based on expressed needs
- Enforce standards and in Product Mastery and Delivery of Customer Success Services
- Communicate why Squadzip exists and how it can help our clients, in a manner that resonates with the audience
- Lead and Project manage important deliverables to clients and special projects and initiatives by ensuring timely delivery of work
Trình độ tối thiểu
Minimum Qualifications:
- 5 years experience in Customer Relationship Management
- Technical understanding with the ability to give instructions to a non-technical audience
- Excellent client-facing and communication skills
- Ability to gain an understanding of customers' concerns and thoughts in using the platform
- Ability to identify features that will benefit the clients the most based on their needs
- Self-driven and proactive nature
- High computer literacy and ability to learn new software
- Excellent communication and interpersonal skills, as well as speaking, reading, and writing ability in English and Tagalog
Đặc quyền và lợi ích
- Work from Home
- Medical / Health Insurance
Kỹ năng cần thiết
- Business Correspondence
- Organizing and Planning
- Telephone Skills
- Relationship Management
- Presentation Skills
- Persuasion and Negotiation
- Sales and Marketing Knowledge
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 5/F Microlab Building, 1157 Rodriguez Avenue, Bangkal Makati
- Ngành nghề
- Computer Software / Engineering
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://squadzip.com
Về Squadzip (Digital Space Explorer, Inc.)
Be a part of a "not so corporate" organization that is continuing to embark on an exciting journey.
Squadzip, our SaaS platform, has been launched to our enterprise clients and has received praise for its fresh and unique approach to addressing real felt pains of sales, operations, and service organizations, as well as its simplicity in adoption and implementation.
Squadzip is the first co-investment of Kickstart Ventures and Plug and Play Tech Center in the Philippines. In only a few years since we opened office, Squadzip has found itself as an invaluable tool for businesses in multiple industries and locations. Today, Squadzip has positioned itself to be the "Digital Extension of the Office", where teams can stay on top of their work and be productive from anywhere.
This is a place where you will be challenged to be creative and innovative on a daily basis. The future of digitalization is bright and sunny and we are looking for the bold few to help us shape it.