Customer Support Supervisor
Unistar Credit and Finance Corporation
- Pasig, PhilippinesUnit 3308 33rd floor, Unit 3308 33rd floor, One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- 20.000,00 PHP - 25.000,00 PHP / monthPHP200002500020000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
JOB SUMMARY
The Customer Support Supervisor is responsible for the overall services and operations of the section. He is also responsible for leading and training the staff members to ensure that professional service is provided at all times.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Trains and instructs associates to make sure that customer concerns are taken care of professionally and in line with the set guidelines.
- Tracks the day-to-day productivity of the team.
- Provides high-level technical advice to customers, assists with service requests, and promotes and educates customers for escalated concerns.
- Identifies call center operational issues and suggests improvements.
- Writes operational reports and analyzes data to assist and advise the management.
- Conducts interviews and participates in the hiring process to fill in vacancies, if necessary.
- Familiarizes oneself regarding company offerings and processes to provide substantial information when needed.
- Performs all other tasks that may be assigned from time to time.
Trình độ tối thiểu
- College graduate with a bachelor’s degree in Marketing or equivalent
- Over 2 years supervisory experience in Customer Service, Marketing, Part/Service, Business Development, or any related field
- Excellent communication skills
- Must have experience in handling calls/customer inquiries particularly in a business to customer environment
Đặc quyền và lợi ích
- Work from Home
- Retirement Benefit Plans
- Employee Discounts
- Medical / Health Insurance
- Paid Sick Leave
- Paid Vacation Leave
- Paid Holidays
- Flexitime
- Maternity & Paternity Leave
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas
- Ngành nghề
- Financial Services
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
Về Unistar Credit and Finance Corporation
SIYCHA GROUP OF COMPANIES is a group of companies which is owned and operated by Siy Cha Family, originated at Tacurong, Sultan Kudarat. It is composed of different business units namely: Siy Cha Hardware Corporation, Sultan Kudarat Milling & Trading Inc., Millenium Distribution Systems, Inc., Central Universal Corporation and Motorcycle Financing: Gentrade International Philippines, Inc., Metrocycle World Corporation (Transcycle and Powercycle) and Unistar Credit and Finance Corporation.