Customer Service Representative (Voice)
Unistar Credit and Finance Corporation
- Pasig, PhilippinesUnit 3308 33rd floor, Unit 3308 33rd floor, One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- 15.000,00 PHP - 20.000,00 PHP / monthPHP150002000015000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
JOB SUMMARY
The Customer Support Representative (Voice) is responsible for receiving and answering inbound customer calls to guarantee that customer concerns/inquiries are resolved or addressed appropriately.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Receives and responds to inbound phone calls of customer inquiries professionally and timely. Logs/records customer inquiries or concerns for proper monitoring.
- Resolves issues about products and services and escalate concerns to the supervisor when necessary.
- Generates customer interest in the company’s products or services.
- Documents and reports customer feedback to improve the customer experience.
- Manages and updates customer databases with notes for each customer.
- Conducts research to deliver accurate and timely information.
- Performs all other tasks that may be assigned from time to time.
Trình độ tối thiểu
- College graduate with a bachelor’s degree in Marketing, Business Administration or equivalent
- Over 1 year experience as a Customer Service Representative or a Call Center Agent.
- With an extensive customer service experience related in fields such as; Customer Service, Marketing, Part/Service, Business Devt. and etc.
- Above average verbal and written communication skills.
- Must have experience in handling calls/customer inquiries particularly in a business to customer environment
Đặc quyền và lợi ích
- Work from Home
- Retirement Benefit Plans
- Medical / Health Insurance
- Flexitime
- Paid Sick Leave
- Employee Discounts
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- One Corporate Center, Julia Vargas corner Meralco Avenue, Ortigas
- Ngành nghề
- Financial Services
- Vị trí đang tuyển
- 3 vị trí tuyển dụng mới
Về Unistar Credit and Finance Corporation
SIYCHA GROUP OF COMPANIES is a group of companies which is owned and operated by Siy Cha Family, originated at Tacurong, Sultan Kudarat. It is composed of different business units namely: Siy Cha Hardware Corporation, Sultan Kudarat Milling & Trading Inc., Millenium Distribution Systems, Inc., Central Universal Corporation and Motorcycle Financing: Gentrade International Philippines, Inc., Metrocycle World Corporation (Transcycle and Powercycle) and Unistar Credit and Finance Corporation.