Customer Service Representative (CSR)  

If you love helping people, this role is for you!

The role will involve communicating with customers through incoming and outgoing telephone calls and emails with the aim of providing information, advice, support and taking orders. Your key tasks will be to take calls/emails relating to sales orders, informing customers of delays, answering general questions about products, services and promotions, make outgoing calls to customers to inform them of any delays or problems with their order and passing on general information. You will be liaising with other departments to ensure the smooth transition of workflow, supporting other departments, participating in ad hoc departmental or business projects and undertaking basic administrative duties when required.

Key Responsibilities:

• Inbound and outbound calls
• Handling enquiries
• Resolving complaints
• Working to quality targets
• Suggesting add on services
• Escalating issues where necessary
• Logging calls effectively

• A positive attitude to work
• Previous customer service experience
• An excellent telephone manner
• Listening skills
• Ability to enthuse customers about products and services
• Strong written and verbal communication skills
• The ability to resolve complaints and queries
• Close attention to detail
• The ability to work in a team environment
• Good knowledge of MS Office