Level 2 Technical Support Consultant
Shore360, Inc.
- Angeles, PhilippinesUnit 2F-3 Business Center 6,, Angeles, Central Luzon, PhilippinesAngelesCentral LuzonPhilippinesPhilippines
- 40.000,00 PHP - 50.000,00 PHP / monthPHP400005000040000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-07-06T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Level 2 – Technical support
- Proactively assist Senior Support person with Level 2 issues.
- Assist customers through phone, email, webchat and remote desktop assistance.
- Products to support include desktop Windows software, plugs in for web applications and webservices.
- Need to be very experienced with Windows and MS Office products.
- Able to troubleshoot application installation issues.
- Have some coding knowledge and able to use simple code examples to assist customers with integrating webservices. PHP
- XML Files
- SQL databases
- JSON
- SOAP
- Webservices
- C Sharp
- Internal PC Support
- Provide internal PC support to DataTools office staff
- Assist with setup of new software and PCs
- Assist with network maintenance
- Monitor staff PC backups
- Software Testing
- Test desktop and webservice product updates prior to release to clients.
- Documentation
- Develop guides to assist Level 1 support with resolving customer issues.
- Develop guides to assist customer with resolving software issues.
- Develop step by step guides to assist DataTools staff to perform technical tasks.
- Document support knowledge into Zendesk.
- Record process and procedures to ensure role can be successfully performed if absent.
Trình độ tối thiểu
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills.
- A willingness to help people
- Strong written and verbal communication skills
- Possess a strong work ethic
- Be self-motivated
- A team player
- Have a willingness to learn
Đặc quyền và lợi ích
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Địa chỉ văn phòng
- Unit 2F-3 Business Center 6,
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Về Shore360, Inc.
Shore360, Inc. is a 100% Australian owned enterprise based in the Clark Freeport Zone, Philippines. We are a dynamic new BPO, incorporated in 2014 with an Owners / Leadership Team rich in experience in outsourcing and off shore enterprise.
Our operating environment presents as a professional and corporate office ecosystem. The facility includes the required meeting and breakout areas to accommodate your onsite training activities and staff amenities.
Our industry differential is that we genuinely make it our business to understand your business and offer the required leadership and support to make your off shore enterprise a success. (Refer Testimonials)
We understand the factors that can trip over the best planned off shore initiative and offer the guidance and support to meet these challenges.
At Shore360 we do things a little different. We invest in working with you and your home base organisation to build the solution, finding the right staff with the right skills that fit you business and getting you’re off shore team properly “tuned” ready for business.