Customer Experience (User Researcher)
Shopee
- South Jakarta, Indonesia30, Pacific Century Place Lt. 26 SCBD Lot 10, Jl. Jendral Sudirman Kav 52-53, Jakarta 12190, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Design, conduct, and analyze qualitative studies (field observations, interviews, usability tests) and quantitative studies (surveys) to understand user sentiments
- Study competitor platforms and market trends to identify opportunities
- Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development) to drive improvements in customer experience
Trình độ tối thiểu
- Bachelor’s degree, preferably in Human-Computer Interaction, Statistics, Psychology, Computer Science or a related field.
- At least 4 years of experience conducting user research (e.g. interviews, usability tests, field observations, surveys)
- Strong communication skills in English and Bahasa Indonesia (verbal and written)
- Ability to analyze and synthesize data from both quantitative and qualitative sources
- Critical thinking and problem-solving skills
- Self-starter with strong sense of curiosity
- Good team player with positive attitude and strong sense of integrity and responsibility
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Sopo Del Tower, Jl. Mega Kuningan Barat III, Setia Budi, Jakarta Selatan 12950
Về Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.