Customer Operations Team Leader (based in Jogja)
Shopee
- Yogyakarta, IndonesiaYogyakarta, DI Yogyakarta, IndonesiaYogyakartaDI YogyakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 2 years ago
2022-04-07T10:41:15.039000+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Monitor BPO supervisors on floor and ensure the tasks meet the target and standards.
- Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.
- Bridging with Shopee related unit to execute additional processes such as banned/un-banned accounts.
- Proactively resolve special cases by escalating to respective divisions accordingly.
- Work closely with in-house team leaders to validate report from BPO-side (invoice, performance, score card, incentive, etc) is accordance with high accuracy and integrity.
Trình độ tối thiểu
- Candidate must have by minimum Diploma's degree from reputable university.
- Candidate must have 3-years experience prior in Customer Service (with background of leading small project/group) and 1-year as team leader. Preferably with experience of multi-interface; face-to-face, call, and email.
- Candidate must have strong skills in communication, logical thinking, and problem-solving.
- Candidate have good traits as a team leader, possess good & positive attitude, and high eagerness to learn.
- Candidate should be fond working in English-speaking environment, preferably good in both verbal and written.
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Yogyakarta, DI Yogyakarta, Indonesia
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Về Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.