Language Specialist (Korea)
Shopee
- Jakarta, IndonesiaJalan Mega Kuningan Barat 3, Kuningan Timur Kel., Setiabudi, Jakarta, DKI Jakarta, IndonesiaJakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 2 years ago
2022-03-28T17:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
Stakeholders Management (Internal & External):
- Handle escalation between CB Chat Agents to CB Sellers
- Liaise and coordinate with Key Account Manager, in order to improve seller's service performance
- Submit report to superiors, provide accurate information based on needs and further use
- Alignment with Cross Border regional team for any new initiative/improvement project and process to be implemented in ID operation
Translation:
- Translating information from buyer/seller response received in KR to ID and vice versa, and follow up cases in order to ensure customer satisfaction
- Ad Hoc translation projects: product title/description, seller newsletter, campaign promotional message, etc
Trình độ tối thiểu
- Bachelor's degree from any background
- Strong fluency in Korean (both verbal & written), TOPIK certification is preferable
- Fond working in English-speaking environment
- Able to operate Ms. Office
- Possess strong skills in: communication, analyzing information, adapting, customer servicing, and translating
- Open for weekend schedule assignment
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Sopo del Tower, Jalan Mega Kuningan Barat 3, Jakarta 12950, Indonesia
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Về Shopee
Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities.
Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce.
Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and SeaMoney.