Customer Experience  

Job Description:

• Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support.

• Liaise with internal teams such as marketing, sales, product development, account management, billing, finance, UX etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey – are plugged

• Regular communication with internal stakeholders such as customer service executives and other customer-facing teams to identify gaps and opportunities, if any in the brand experience

• Ensuring the Customer Experience strategies are aligned to the larger marketing and business goals and outcomes

• Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered – help measure metrics such as NPS to gauge how the brand is performing on CX performance parameters

Benefit:

• Gaji Minimal Rp 4.700.000,-
• Attractive incentive & Bonus Kinerja Bulanan
• Pengembangan Diri (Pelatihan Diri)
• Jam Kerja 08.30 – 16.30 (Senin s/d Jumat)
• Free Lunch

Qualification:

• Education Background min Diploma (Math, Science, IT/Information System, Economy, Communication)
• Good understanding about qualitative or quantitative research
• Interested with data such as analytics, survey, understand about customer mapping journey
• Experienced in the same field min. 2 years
• Good listening skill and empathy
• Good in project management and collaboration with various functional stakeholder
• Have an agility, flexibility and good speed (fast response)
• Able to easily read and interpret the data analytics (data management)