Customer Service Representative (CSR) | VIP Account
Seller Gateway Inc.
- Valenzuela, PhilippinesValenzuela, Metro Manila, PhilippinesValenzuelaMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Handle customer inquiries from general questions, product specifics, Importation & Pricing through social media platform.
- Will do voice calls to answer inquiries & provide better experience for VIP clients.
- Coordinate across various departments within the operations to provide timely resolution on VIP customer's inquiries.
- Conducts soft selling/upselling when opportunity arises.
- Resolves questions, service issues, all inbound & outbound support requests per established guidelines via phone, e-mail, sms & chat.
Trình độ tối thiểu
- Strong analytical and planning skills & excellent problem-solving skills;
- Strong verbal and written communication skills both in English and Filipino language;
- Good reasoning and negotiation skill (ability to handle irrate clients);
- Preferably have experience in handling VIP/High Profile Customers;
- Ablility to have at least 50 wpm typing speed capacity;
Educational Background: Bachelor's Degree in Business Administration, Marketing or relevant educational field.
Years of Experience: Preferably with at least 6 months of working experience as Customer Service Representative/Associate or Sales related field.
Work Schedule: Monday - Saturday (9:00 AM - 6:00 PM)
Đặc quyền và lợi ích
- Special Leave Benefits for Women
- Single Parent Leave
- Housing
- Paid Sick Leave
- Free Lunch or Snacks
- Performance Bonus
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Kỹ năng cần thiết
- Sales and Marketing Knowledge
- Customer Service
- Social Media Management
Khóa học ưa thích
- Business Administration [Marketing]
- Business Administration
- Marketing Communications
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Karuhatan, Valenzuela, Metro Manila, Philippines
- Ngành nghề
- E-Commerce, Warehousing, Importation/Exportation, General Merchandise
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.sellergateway.com.ph
Về Seller Gateway Inc.
Seller Gateway is a B2B eCommerce Marketplace that is established for existing and aspiring digital entrepreneurs, online sellers and business owners.
Seller Gateway connects businesses across the entire supply chain and enables them with everything they need to run an online business - from product sourcing, export & import, shipping, freight forwarding, warehousing, cataloging, funding, and trend forecasting, right up to connecting you with the most accessible, reliable and cost effective fulfillment center in your region.
Our unique selling proposition is that we will be providing direct factory or supplier source contacts and funding for qualifying sellers who meet the requirements.
We aim to create an ecosystem of inclusive growth for our B2B community by bringing the best value through collaboration and transforming the commercial marketplace with market insights & proven success support formulas.
Our Vision is to be the leading innovation of the global B2B Ecommerce Marketplace.
We envision to provide the necessary infrastructure that connects quality suppliers to our Community to drive economic prosperity and mutual benefits through collaboration.
Seller Gateway is also on a mission to provide equal opportunities for existing and aspiring Filipino entrepreneurs by enabling them with a proven end-to-end supply chain solution and empowering them with essential performance support systems such as market insights, product sourcing, funding, importation, and fulfillment centers.
Making it easy to do business anywhere, everywhere.