Associate, SNL Software Solutions Client Support  

S&P Global Market Intelligence

The Role: Associate, SNL Software Solutions Client Support

The Location: Manila, Philippines

The Team: Software Solutions Support provides the highest level of product support to SNLBanker clients and our internal teams.

The Impact: As the main contact for clients, you will serve as the face of the company. We directly impact client opinions of the product and company.

What’s in it for you:

• Promotion opportunities within the team to Senior Analyst and Industry Specialist
• Deep knowledge of the product required allows for movement to other Software Solutions teams with more specialized focus

Responsibilities:

• Offer troubleshooting and assistance on the SNLBanker software application, mostly via WebEx.
• Assist with report and dashboard building
• Work closely with other sects of the Software Solutions teams to resolve client issues
• Install upgrades to the application and licenses for clients
• Triage Application Team questions
• Provide assistance for updating users, groups, and security within the application
• Provide guidance to new users

What We’re Looking For:

Basic Qualifications:

• Strong English speaking and writing skills
• Bachelor’s degree or equivalent client support experience
• Strong computer and phone skills
• Strong puzzle solving skills
• Must be willing to work in a night shift schedule

Preferred Qualifications

• Experience with supporting clients in a technically-oriented role